Come join us
As a CRM Technical Architect, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Skills and experiences

• Ability to understand large, complex CRM / Power Platform solutions and the business benefits they deliver
• Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)
• Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.),
• Understanding of Relational (SQL) and non-relational databases, experienced in Microsoft .NET Full Stack Development, Front-End Development with HTML, JavaScript, and known JavaScript frameworks (React, Angular, etc.).
• Putting together both data migration and integration strategies.
• Consulting with external clients on complex projects, including in leadership roles
• Working with global teams on CRM technology implementation and maintenance projects.
• Must be eligible to obtain a Canadian reliability clearance which requires at least five years of residency living within Canada

About you

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and development

What you’ll do

• Oversee team’s work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Direct efforts to defining technical, operational, and user requirements
• Review and improve conceptual architecture and technical solutions designs
• Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
• Hold your team(s) accountable to project quality standards through KPI identification and testing plan
• Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
• Take an active role in sales activities and planning as required

Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade https://www.avanade.com/en/career/benefits
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as one

Characteristics that can spell success for this role

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and developmen

What you’ll do

• Oversee team’s work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Direct efforts to defining technical, operational, and user requirements
• Review and improve conceptual architecture and technical solutions designs
• Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
• Hold your team(s) accountable to project quality standards through KPI identification and testing plan
• Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
• Take an active role in sales activities and planning as require