JOB SUMMARY:

We are seeking a skilled Dynamics CRM Developer/Consultant with a passion for enhancing customer engagement and operational efficiency within the hospitality industry. This role involves designing, implementing, and optimizing Microsoft Dynamics 365 Customer Engagement (CE) solutions tailored to the unique needs of the hospitality sector. The ideal candidate will collaborate with stakeholders to deliver personalized guest experiences, improve marketing strategies, and streamline operations.

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience with Microsoft Dynamics CRM/365 CE, especially in customer-focused industries like hospitality or retail.
• Strong understanding of the hospitality industry’s operational needs, including guest lifecycle management and loyalty programs.
• Proficiency in customization and configuration of Dynamics CRM, including workflows, forms, and views.
• Hands-on experience with C#, .NET, JavaScript, and Power Platform tools like Power Apps and Power Automate.
• Excellent problem-solving, communication, and stakeholder management skills.
• Microsoft certifications in Dynamics 365 CE or Power Platform are a plus.

PREFERRED EXPERIENCE:

• Experience in implementing CRM systems for hotel chains, resorts, or restaurants.
• Understanding of GDPR and other data privacy regulations applicable to guest data.
• Familiarity with Agile/Scrum methodologies and experience using tools like Azure DevOps.

• Analyze hospitality-specific business requirements (e.g., guest services, loyalty programs, reservations) and design Dynamics CRM solutions to meet these needs.
• Customize Dynamics 365 to enhance guest relationship management, including entity customization, form design, and process automation.
• Develop workflows, plugins, and integrations to optimize operations such as booking systems, guest feedback loops, and loyalty program management.
• Integrate Dynamics CRM with third-party systems (e.g., property management systems, payment gateways, and marketing platforms).
• Create tailored dashboards and reports using Power BI or SSRS to monitor key metrics like guest satisfaction, occupancy rates, and campaign performance.
• Migrate and manage data related to guest profiles, historical interactions, and loyalty program details.
• Provide technical support and training to hospitality teams to ensure effective use of the CRM system.
• Stay updated on Microsoft Dynamics 365 updates and emerging technologies in the hospitality sector to enhance system functionality.