Dynamics CRM Functional Associate (MB210/220/230/240)+PL400 at ITC WORLDWIDE

Santiago, Santiago Metropolitan Region, Chile -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365 CE, Power Platform, Dataverse, Power Apps, Power Automate, Power BI, C#, .NET, JavaScript, TypeScript, REST APIs, Azure Integration Services, CRM Business Processes, Solution Architecture, ALM, Azure DevOps

Industry

IT Services and IT Consulting

Description

D365 CE Techno-Functional Consultant Role Overview The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions, combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes. Core Responsibilities 1. Consulting & Requirements Gathering Engage with business stakeholders to gather, analyze, and document requirements Lead workshops, discovery sessions, and solution discussions Translate business needs into functional specifications and technical designs 1 2. Solution Design & Architecture Design end-to-end D365 CE solutions across: Sales Customer Service Field Service Align solutions with industry best practices and ITC delivery frameworks Define scalable architecture, including integration patterns and data models 3. Configuration & Customization Configure and customize D365 CE using: Dataverse entities, forms, views, and security models Business rules, workflows, and Power Automate flows Develop technical components: Plugins (C#) JavaScript customizations PCF components (preferred) 2 4. Integration & Data Management Design and implement integrations with external systems using: Azure services (Logic Apps, Functions) APIs and middleware Manage: Data migration Data mapping & transformation Data integrity and governance 3 5. End-to-End Delivery Ownership Participate across full lifecycle: Design Configuration Development Testing Deployment Support Ensure quality deliverables, system performance, and client satisfaction 4 Support Agile / Scrum or hybrid project delivery models 6. Testing, Training & Support Lead UAT coordination and validation Provide end-user training and documentation Troubleshoot and resolve production issues and enhancements 7. Collaboration & Stakeholder Management Work cross-functionally with: Developers Architects Business teams Act as a bridge between functional and technical teams 5 Communicate effectively with both technical and non-technical stakeholders Technical Skill Requirements Dynamics 365 & Power Platform Strong expertise in: D365 CE (Sales, Customer Service, Field Service) Dataverse architecture Proficiency in: Power Apps (Model-driven apps) Power Automate Power BI (reporting/analytics) Development Skills Hands-on experience with: C#, .NET plugins JavaScript / TypeScript REST APIs and integrations Understanding of: Solution management (ALM) Azure DevOps Integration & Cloud Experience with: Azure Integration Services APIs and connectors Knowledge of enterprise integration patterns is critical Functional Expertise Strong understanding of: CRM business processes (Lead-to-Cash, Case Management, Service) Business Process Mapping and BPM lifecycle Ability to: Align system capabilities with business outcomes Drive process optimization through technology 6 Experience Requirements 5+ years of experience in Dynamics 365 CE implementations Proven track record of end-to-end project delivery Experience in client-facing consulting roles Exposure to multi-module or enterprise-scale deployments Certifications (Preferred) Microsoft Dynamics 365 certifications such as: D365 Customer Service Functional Consultant D365 Sales Functional Consultant Power Platform Solution Architect

Responsibilities

The role involves designing and implementing end-to-end Microsoft Dynamics 365 Customer Engagement solutions by combining functional consulting with technical development. Key duties include gathering business requirements, configuring Dataverse, and developing custom components like plugins and PCF components.