Dynamics CRM Techo - Functional Associate - Senior at ITC WORLDWIDE

Islamabad, Islamabad Capital Territory, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365 CE, Power Platform, Dataverse, Power Apps, Power Automate, Power BI, C#, .NET, JavaScript, TypeScript, REST APIs, Azure Integration Services, CRM Business Processes, Solution Architecture, ALM, Azure DevOps

Industry

IT Services and IT Consulting

Description

D365 CE Techno-Functional Consultant Role Overview The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions, combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes. Core Responsibilities 1. Consulting & Requirements Gathering Engage with business stakeholders to gather, analyze, and document requirements Lead workshops, discovery sessions, and solution discussions Translate business needs into functional specifications and technical designs 1 2. Solution Design & Architecture Design end-to-end D365 CE solutions across: Sales Customer Service Field Service Align solutions with industry best practices and ITC delivery frameworks Define scalable architecture, including integration patterns and data models 3. Configuration & Customization Configure and customize D365 CE using: Dataverse entities, forms, views, and security models Business rules, workflows, and Power Automate flows Develop technical components: Plugins (C#) JavaScript customizations PCF components (preferred) 2 4. Integration & Data Management Design and implement integrations with external systems using: Azure services (Logic Apps, Functions) APIs and middleware Manage: Data migration Data mapping & transformation Data integrity and governance 3 5. End-to-End Delivery Ownership Participate across full lifecycle: Design Configuration Development Testing Deployment Support Ensure quality deliverables, system performance, and client satisfaction 4 Support Agile / Scrum or hybrid project delivery models 6. Testing, Training & Support Lead UAT coordination and validation Provide end-user training and documentation Troubleshoot and resolve production issues and enhancements 7. Collaboration & Stakeholder Management Work cross-functionally with: Developers Architects Business teams Act as a bridge between functional and technical teams 5 Communicate effectively with both technical and non-technical stakeholders Technical Skill Requirements Dynamics 365 & Power Platform Strong expertise in: D365 CE (Sales, Customer Service, Field Service) Dataverse architecture Proficiency in: Power Apps (Model-driven apps) Power Automate Power BI (reporting/analytics) Development Skills Hands-on experience with: C#, .NET plugins JavaScript / TypeScript REST APIs and integrations Understanding of: Solution management (ALM) Azure DevOps Integration & Cloud Experience with: Azure Integration Services APIs and connectors Knowledge of enterprise integration patterns is critical Functional Expertise Strong understanding of: CRM business processes (Lead-to-Cash, Case Management, Service) Business Process Mapping and BPM lifecycle Ability to: Align system capabilities with business outcomes Drive process optimization through technology 6 Experience Requirements 5+ years of experience in Dynamics 365 CE implementations Proven track record of end-to-end project delivery Experience in client-facing consulting roles Exposure to multi-module or enterprise-scale deployments Certifications (Preferred) Microsoft Dynamics 365 certifications such as: D365 Customer Service Functional Consultant D365 Sales Functional Consultant Power Platform Solution Architect

Responsibilities

The consultant will design, configure, and implement end-to-end Microsoft Dynamics 365 Customer Engagement solutions. This includes gathering business requirements, developing technical components, and managing integrations with external systems.