WHY WORK HERE?

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

ABOUT THE ROLE:

The Dynatrace Analyst will leverage the full power of the Dynatrace platform to provide real-time insights into the performance of ATCO’s applications, infrastructure, and network devices. From identifying the root cause of complex issues to creating actionable dashboards that connect IT performance to business outcomes, this role’s expertise will be vital in helping ATCO’s IT team to proactively identify and solve problems before they impact our business.
The Dynatrace Analyst is expected to possess proficient knowledge of the Dynatrace platform that goes beyond basic monitoring to leverage its full potential for an organization. In this role, you’ll use your blend of technical skills, analytical abilities, and strategic knowledge to provide real-time insights and drive continuous improvement. You will collaborate with teams across the organization to understand requirements and develop effective solutions, and will make ongoing recommendations for continuous improvement, optimum utilization, and cost efficiency.

WHAT YOU GET TO DO:

• Assist a team with the implementation and configuration of Dynatrace for newly added applications, infrastructure, or network devices
• Work with a team to maintain Dynatrace, ensuring it aligns with ATCO’s business needs and technical architecture
• Serve as the subject matter expert for Dynatrace, providing guidance and support to development and operations teams
• Assist support teams in troubleshooting performance issues, anomalies, and security threats through Dynatrace
• Create and customize dashboards, alerts, and reports within Dynatrace to provide actionable insights to stakeholders
• Write advanced queries using DQL to perform custom analysis, create specific reports, and extract deep insights from the data
• Collaborate with engineering teams to integrate Dynatrace into our CI/CD pipelines and other monitoring tools
• Troubleshoot and resolve complex issues related to Dynatrace platform functionality and data collection
• Develop and deliver training sessions to empower internal teams to effectively use Dynatrace for their specific needs
• Analyze application, infrastructure, and network device performance using Dynatrace
• Stay current with the latest Dynatrace features and best practices to drive continuous improvement in ATCO’s monitoring strategy
• Perform initiative-taking health checks of customer environments to ensure usage, adoption, and growth of Dynatrace
• Manage Dynatrace tagging, security requirements, and costs