JOB FUNCTION –

Provides Treasury Management and consumer online banking user support. Researches and resolves complex customer inquiries. Provides system and product support to ensure our Treasury Management and consumer online banking customers have the correct features and functions to support their business needs. Products include: ACH Origination, Remote Deposit Capture (RDC), Mobile Banking, Positive Pay, Virtual Vault, Line Link, Bill Pay, and general online banking services.

EDUCATION AND RELATED EXPERIENCE –

• 5+ years of experience in bank operations required.
• Q2 Digital Banking platform experience preferred
• Associates Degree Preferred.
• AAP Certification preferred.

SKILLS AND ABILITIES –

• Thorough understanding of NACHA Rules and Regulations
• Thorough understanding of Check 21 Regulations
• Thorough understanding of Regulation CC
• Experience with or the ability to learn the bank’s core applications and various PC applications
• Strong reasoning and decisions making skills
• Excellent interpersonal skills
• Superior customer service skills
• Strong verbal and written communication skills
• Good organizational skills
• Excellent multi-tasking skills

WORKING CONDITIONS AND/OR PHYSICAL REQUIREMENTS –

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard is required to perform the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Provides customer support and trouble-shoots issues that occur through online banking or with the various Treasury Management products.
Assists customers with the online banking enrollment process and setup of various features and applications.
Receives all Treasury Management Agreements, reviews to ensure they are completed correctly and contain all the required documents. Performs the customer setup, implementation, and continued support for services selected.
Performs the annual ACH and RDC customer audits in accordance with NACHA rules.
Coordinates application and system upgrades associated with online banking related services.
Calculates and reconciles all manual account analysis billing monthly.
Reconciles and maintains balance logs for all Virtual Vault deposits and change orders.
Assists the Treasury Management Product Manager with maintaining the Treasury Management Agreements, procedures, and policies.
Maintains statistical data used for monthly internal reporting and annual board reports.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.