E-Banking Support Specialist at Metrobank

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reconciliation, Investigation, Complaint Resolution, Chargeback Management, ATM Discrepancy Investigation, Data Monitoring, Report Preparation, Email Communication, Electronic Journal Verification, Cash Shortage Verification, Bank Policies Compliance, Automation Testing, Adjustment Posting, International Acquiring Knowledge, Customer Service

Industry

Banking

Description

This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role. Job Summary Responsible in processing reconciliation, investigation and resolution of complaint of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT. Specific Duties & Responsibilities Daily monitoring & investigation of various international acquiring (VISA and Mastercard) chargeback/complaints received through CIMS-ITSP, VISA Online and Mastercard-Mastercom. Ensure resolution/closure within required TAT with no breached item. Daily monitoring & investigation of various chargeback/complaints for MBTC credit card cash advance received from Metrobank Credit Card unit via e-mails. Ensure resolution/closure within required TAT with no breached item. Preparation of daily Summary of Adjustment, either for debit or credit to client’s account. At end of day, ensure all adjustments are posted (credited/debited) to clients’ accounts and coordinate with affected BOA for any unposted transactions. Preparation and verification of electronic journal (EJ) file for chargeback/complaints that were confirmed successfully dispensed from MBTC ATMs. Validate and re-assess chargeback/complaints through pre-arbitration or arbitration from other international banks. Investigation of various ATM, CAM & CRM discrepancies, either overage/shortage, incurred and reported by branches/CMSUs. Ensure to provide status on the same day or within three (3) banking days upon receipt of the e-mail requesting for investigation/verification. Investigation and verification of actual cash shortage, due to dispensed without debit, if any. Ensure reply to all e-mails received daily. Preparation of RIR, ITSP for ITG and Incident reports whenever necessary. Monitor and ensure complete data for RFD MIS report within five (5) banking days after each reference month. Preparation of weekly and monthly reports, if any. Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures. Participates in the testing of any automation project to assist the officer in-charge. Performs other functions that may be assigned from time to time. Other Details: Rank: Rank & File Unit: Branch Banking Sector / Branch Operations Support Group / E-Banking Division / Reconciliation and Fulfillment Department Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City

Responsibilities

The E-Banking Support Specialist is responsible for processing reconciliations, investigating complaints, and resolving issues related to cardholder transactions. This includes daily monitoring of chargebacks and discrepancies, ensuring timely resolution, and preparing necessary reports.