E-bike Retail Store Manager / New York, Manhattan / Full-Time at WHIZZ

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

75000.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Experience, Sales Excellence, Data Analysis, Problem Solving, Organizational Skills, Business Acumen, Bike Mechanics, ERP Systems, Communication Skills, Performance Metrics, Training and Development, Loss Prevention, Quality Assurance, Operational Efficiency, Strategic Planning

Industry

Equipment Rental Services

Description

Position: Store Manager Location: New York, Manhattan Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our New York, Manhattan e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Salary: $70,000–$75,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency. Minimum 3 years of managerial experience in retail, automotive, consumer services, or fast-paced operational environments. Proven leadership and team development skills. Strong business acumen with the ability to analyze performance metrics and implement strategic plans. Excellent communication, problem-solving, and organizational skills. Understanding of bike mechanics or related technical experience (preferred). Experience with ERP/CRM systems and reporting tools (preferred). Spanish language skills are a plus, supporting a diverse customer base. Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Opportunity to lead and shape the growth of a key store location. Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month. Collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

The Store Manager will oversee all store operations, drive sales, and develop a high-performing team. They will ensure an exceptional customer experience and manage store profitability through strategic growth initiatives.