JOB SUMMARY

The E-Commerce Specialist plays a crucial role in enhancing our online retail presence and driving sales through various digital platforms. This position involves managing product listings, optimizing online content, and ensuring a seamless shopping experience for customers. The ideal candidate will possess strong retail knowledge, excellent communication skills, and a passion for e-commerce.

SKILLS

• Proficient in POS systems with experience in cashiering and cash handling.
• Strong background in retail sales with an understanding of merchandising principles.
• Excellent communication skills, both verbal and written, with a focus on phone etiquette.
• Ability to perform basic math calculations related to retail transactions and inventory management.
• Experience in supervising staff or leading teams effectively.
• Bilingual abilities are a plus, enhancing communication with diverse customer bases.
• Knowledge of grocery store operations is beneficial for understanding product offerings.
• Strong customer service orientation with a commitment to providing an exceptional shopping experience. This role is ideal for individuals who are passionate about e-commerce, possess a strong retail background, and are eager to contribute to the growth of our online business.
  Job Type: Part-time
  Pay: $12.00 - $16.00 per hour
  Expected hours: 15 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Ability to Commute:

• Morehead City, NC 28557 (Required)

Ability to Relocate:

• Morehead City, NC 28557: Relocate before starting work (Required)

Work Location: In perso

• Manage and update product listings on e-commerce platforms, ensuring accuracy and appeal.
• Conduct merchandising strategies to enhance product visibility and sales.
• Oversee inventory management, including stocking and maintaining optimal stock levels.
• Provide exceptional customer service through various channels, addressing inquiries and resolving issues promptly.
• Utilize POS systems for transaction processing and cash handling.
• Implement upselling techniques to maximize sales opportunities during customer interactions.
• Conduct product demos to showcase features and benefits to potential customers.
• Collaborate with the marketing team to create engaging content that drives traffic to the online store.
• Analyze sales data using retail math to identify trends and inform inventory decisions.
• Train and supervise junior staff in e-commerce best practices and customer service excellence.