Furniture Mattress Direct is a leading provider of high-quality mattresses and furniture in Canada. Our mission is to offer the best value to our customers by providing top-notch products at affordable prices. We take pride in our commitment to customer satisfaction and have earned a reputation for excellence in the industry.
PLEASE NOTE- This is an unpaid internship poistion for wo weeks.
Within these two weeks, if you are able to show that you are suitable for this position, it can leadto a full time position.

JOB DESCRIPTION:

Are you a versatile individual with a passion for e-commerce ?
We are seeking a skilled and motivated Specialist to join our team. In this dynamic role, you will be responsible for handling various aspects of e-commerce operations, ensuring seamless order processing, and efficiently managing day-to-day activities.

QUALIFICATIONS:

• Proficiency in computer skills, particularly with Excel and e-commerce platforms, and social media to efficiently manage online listings and sales.
• Proficiency in image editing, and content creation using Canva, Photoshop, etc. or similar programs
• Demonstrated experience in e-commerce operations and marketplaces, order processing, and delivering exceptional customer service.
• Excellent communication skills in English, both verbal and written
• Ability to multitask, prioritize, and work efficiently in a fast-paced, deadline-driven environment.
• Problem-solving mindset and adaptability to navigate changes in the e-commerce landscape.
• Previous experience in e-commerce in Canada is highly desirable

E-commerce Operations:
- Manage and maintain our various e-commerce platforms to drive online sales.
- Create, upload, update, and optimize product listings with meticulous attention to detail and accuracy on various marketplaces like Shopify, Walmart, BestBuy, Amazon, etc.
- Monitor customer inquiries and provide exceptional care and support to ensure a positive shopping experience.
- Track shipments and proactively communicate with customers to ensure timely and hassle-free deliveries.
- Collaborate with cross-functional teams, to streamline order handling and fulfillment processes.
- Manage social media platforms.
- Manage paid advertising campaigns
- Provide customer service over the phone and emails.