E-Commerce & Brand Experience Associate (Full-Time) - Corporate at Jaxen Grey

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

52000.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

E-commerce operations, Website merchandising, Shopify, SEO, Customer support, Social media content creation, Brand storytelling, Visual presentation, Retail sales, Communication skills, Problem-solving, Attention to detail, Digital marketing, Conversion optimization

Industry

Retail

Description

ABOUT THE ROLE At Jaxen Grey, the E-Commerce & Brand Experience Associate plays a key role in supporting both our digital presence and in-store experience. This position blends creative execution, e-commerce operations, and customer support to ensure a seamless and elevated brand experience across all customer touchpoints. This is a full-time, salaried, exempt role supporting website merchandising, customer communication, and social content while maintaining a connection to the in-store experience through regular floor presence, reporting to the Director of Brand Experience. DAILY RESPONSIBILITIES INCLUDE… Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices Support site experience optimization to improve conversion, usability, and overall customer experience Assist in executing digital merchandising and product presentation Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience Resolve order issues, returns, and customer support needs in a timely and professional manner Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic Engage with customers and build community across social platforms Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards YOU’LL THRIVE IN THIS POSITION IF YOU HAVE… Passion for men’s fashion, retail, and brand experience Strong attention to detail with a creative eye for design, aesthetics, and brand presentation Experience working with e-commerce platforms (Shopify preferred) Strong communication skills with a customer-first mindset Ability to manage multiple priorities across digital and in-store responsibilities Comfort working in a fast-paced, evolving environment Self-motivated with a proactive approach to problem-solving Ability to adapt to changing priorities and business needs Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience SCHEDULE & AVAILABILITY... This is a full-time, salaried role with an average expectation of approximately 40 hours per week Hybrid schedule across corporate office and store locations, based on the needs of the business Includes 1–2 in-store shifts per week, including occasional weekends, to support customer experience and brand alignment WE OFFER... Salary range of $45,000–$52,000, based on experience and role scope Bonus incentives based on performance Medical, dental, and vision insurance plans Flexible Spending Account (FSA) and Health Savings Account (HSA) options Paid Time Off (PTO) based on full-time employment 30% employee discount on merchandise and in-store incentives Ongoing opportunities for internal advancement and professional growth The job posting highlights the most important responsibilities and requirements of the job. There may be additional duties, responsibilities and qualifications for this job that may change at any time with or without notice.

Responsibilities

The associate will manage website merchandising, SEO, and digital content while providing high-touch customer support across multiple channels. Additionally, they will maintain a physical presence on the sales floor to support in-store operations and brand consistency.