E-commerce Business Owner at LEVEL

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Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data-Driven Skills, Analytical Skills, Digital Business Mindset, Communication Skills, CRO Knowledge, Benchmark & Best Practices

Industry

Airlines and Aviation

Description

LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers Job Purpose LEVEL is looking to incorporate an E-commerce Business Owner for its direct channel, flylevel.com, responsible for leading the commercial performance of the web platform from a business perspective. This role monitors conversion, passenger contribution, revenue generation and funnel behavior, identifying risks and opportunities across markets, routes and devices. The E-commerce Business Owner partners with UX/UI and Digital Insights colleagues to translate performance metrics into business results, and business needs into actionable digital improvements, supporting both booking and post-booking journeys (including online check-in). The role requires a strong analytical mindset, Ecommerce experience and a proactive approach to drive initiatives forward based on impact and effort. The position reports to the Head of Ecommerce, collaborating closely with Analytics, UX/UI, Revenue Management, Marketing, Payments, Digital and the Business Channel Owner. Main Accountabilities E-commerce Leadership: Partner closely with UX/UI, Product Owners, Analytics and the Head of eCommerce to execute the initiatives you have prioritized based on impact, ensuring alignment, feasibility and effective delivery of developments. Business Results: Analyse and report weekly and monthly KPIs (conversion, passengers, revenue, yield and funnel progression) to identify trends, opportunities and risks across routes and markets. Roadmap Ownership: Define and drive the business roadmap for flylevel.com, outlining clear actions to increase revenue generation, channel performance and commercial relevance. Conversion Optimisation: Define and lead the conversion optimisation roadmap across booking and post-booking flows, prioritising actions based on impact and expected performance uplift. Delivery Support: Translate prioritised business actions into detailed requirements, resolving questions during refinement sessions to ensure smooth execution of the e-commerce business roadmap. Main Skills Data-driven & Analytical Skills: Strong ability to convert performance data into actionable insights and prioritise backlog items based on estimated impact. Digital Business Mindset: Deep understanding of airline booking flows, post-booking journeys and how new features influence performance. Communication Skills: Ability to collaborate with diverse stakeholders and influence priorities effectively. CRO Knowledge: Experience with Dashboarding, A/B testing, personalisation, heatmaps, Analytics, SEO principles and digital optimisation frameworks. Benchmark & Best Practices: Continuous awareness of digital trends, competitor features and industry innovations to identify opportunities that could improve conversion and customer experience. Background: Proven experience in e-commerce, digital performance, CRO, product ownership or commercial digital roles. Education Graduated in business administration, digital product management or engineering or a related field. Experience 4+ years of experience in e-commerce, digital performance, CRO or business ownership, ideally in travel, OTA, airline or digital-first environments. Languages Fluent in English and Spanish. Location Viladecans-Barcelona Our benefits 💙💚 Staff travel Enjoy discounted flights with LEVEL. Flex Benefits There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance. Employee Cafeteria & Canteen Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices! Gym Discount As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!

Responsibilities

The E-commerce Business Owner is responsible for leading the commercial performance of the web platform, focusing on conversion, revenue generation, and identifying risks and opportunities. This role involves collaborating with various teams to translate performance metrics into actionable digital improvements.