E-COMMERCE CONCIERGE AGENT - STEALTH AI COMPANY

Full-time/ 3-month contract
Compensation: $25-30 / hour
Location: Remote
Schedule: Thurs.-Mon. 6:30a-3:00p PT / 9:30a-6:00p ET.

ABOUT US

Atomic is a venture studio that builds companies from scratch. We’re a team of seasoned entrepreneurs and operators who have built and scaled some of the most successful startups in the world. We specialize in creating disruptive businesses that solve real problems for e-commerce brands.

ABOUT THE ROLE

We’re seeking a motivated and personable E-commerce Concierge Agent to connect with our brand partners’ customers, build relationships, and drive sales. This is an opportunity to help launch and grow an innovative e-commerce AI company while playing a key role in improving sales growth for our e-commerce brand partners.
This is a full-time, 3-month remote contract position with the potential for long-term employment, with a schedule of Thursday–Monday, 6:30 a.m.–3:00 p.m. PT / 9:30 a.m.–6:00 p.m. ET.

WHAT YOU’LL DO

• Develop Sales-Driven Strategies: Develop and implement tailored strategies to enhance client engagement, maximize sales opportunities, and increase conversions through meaningful customer conversations that align with brand goals.
• Engage Customers to Drive Revenue: Provide high-quality, personalized interactions with customers in a dynamic multitasking environment, utilizing strong interpersonal and communication skills to foster meaningful connections and convert inquiries into sales opportunities.
• Proactively Identify Sales Opportunities: Proactively reach out to customers to anticipate needs, address potential issues, and provide solutions that enhance their overall experience while focusing on upselling products or services to boost revenue growth.
• Build Relationships That Drive Loyalty: Enthusiastically build and maintain customer relationships while adhering to brand voice and product knowledge, ensuring every interaction contributes to customer retention and repeat purchases.
• Collaborate to Optimize Sales Processes: Partner with cross-functional teams to identify gaps in internal systems, report issues within the concierge dashboard, and suggest improvements that streamline operations and enhance sales performance.
• Cross-Functional Problem Solving: Collaborate with various teams to identify, report, and resolve issues within the concierge dashboard and other systems while identifying gaps in internal processes and helping implement improvements.