E-commerce & Customer Experience Specialist, Stockholm at Nordic Knots AB
114 29 Stockholm, Stockholms län, Sweden -
Full Time


Start Date

Immediate

Expiry Date

04 Aug, 25

Salary

0.0

Posted On

04 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in Stockholm. We are searching for someone with experience in interior design, a passion for creating flawless customer experiences and who is fluent in French and English. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.

Responsibilities

THE ROLE

As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.

YOUR RESPONSIBILITIES

  • Advise and guide customers on interior design choices and product selections via email, chat, or phone.
  • Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
  • Manage returns, process refunds, and support logistical needs across the shopping journey.
  • Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
  • Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.
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