Are you passionate about delivering exceptional online customer experiences? Do you have a knack for turning browsers into buyers and buyers into loyal fans? If so, we want to hear from you!

ABOUT US

We’re a forward-thinking company with a growing e-commerce presence, and we’re looking for an enthusiastic E-Commerce Customer Experience Advisor to help us deliver outstanding digital service, support online sales, and build strong customer relationships. You’ll be a key part of our e-commerce team—driving retention, assisting with order fulfilment, and ensuring every customer interaction reflects the quality of our brand.

WHAT WE’RE LOOKING FOR

We’re seeking someone who is:

• Customer-focused with excellent written and verbal communication skills
• Organised and detail-oriented, with strong problem-solving abilities
• Proactive in identifying sales opportunities and resolving customer issues
• Comfortable using CRM systems and working with digital sales tools
• A team player who thrives in a fast-paced, evolving e-commerce environment

In this dynamic and varied role, you’ll:

• Be the voice of the brand across email, live chat, phone
• Deliver fast, friendly, and solutions-focused service for all online customer enquiries.
• Develop expert knowledge of our product range and guide customers with confidence.
• Support fulfilment by confirming stock, checking order accuracy, and coordinating with logistics.
• Proactively follow up with customers to build loyalty and boost repeat sales.
• Upsell and cross-sell based on customer behaviours and preferences.
• Monitor and act on customer reviews, feedback, and shopping cart activity.
• Maintain accurate CRM records and report on service trends or issues.
• Contribute to FAQs, help guides, and improved self-service resources.
• Collaborate with the e-commerce and marketing teams to promote new launches and seasonal campaigns.