E-COMMERCE CUSTOMER SERVICE ALL-ROUNDER

Kunda Park, Sunshine Coast — Part-Time (25 hrs/week)
Join our friendly team at Infectious Clothing Company, Australia’s go-to supplier of premium uniforms for healthcare, beauty, and more. We’re looking for a proactive E-Commerce Customer Service All-Rounder to be the welcoming face and voice of our business, while also supporting our online operations behind the scenes.

This role is based in our retail showroom, where you’ll:

• Answer incoming calls and respond to customer emails promptly and professionally
• Welcome customers visiting the store, help them with purchases, fittings, and Click & Collect orders
• Offer friendly, knowledgeable product advice to ensure they find exactly what they need

You’ll also work back-of-house when needed, assisting with:

• Picking and packing online orders for daily dispatch
• Processing exchanges and returns
• Keeping the retail and warehouse areas organised, tidy, and well-stocked

This is not a typical retail role — it’s a varied position where no two days are the same, combining customer interaction with hands-on operational tasks.