Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
E-COMMERCE CUSTOMER SERVICE ASSOCIATE at Von Maur/Dry Goods
Davenport, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Product Support, Order Management, Problem Solving, Customer Correspondence, Collaboration, Communication

Industry

Retail

Description
As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s online shopping experience. WHAT YOU’LL DO: Own the customer experience – greet callers sincerely, be friendly and thank every customer Provide product and website support to online customers, take orders by phone Investigate package issues and find solutions to customer problems Compose customer correspondence – email, social media, live chat Collaborate with couriers and other company departments to resolve order issues Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Responsibilities
As an E-Commerce Customer Service Associate, you will greet callers sincerely and provide product and website support to online customers. You will also investigate package issues and collaborate with couriers and other departments to resolve order problems.