Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
E-COMMERCE CUSTOMER SERVICE CLERICAL at Von Maur/Dry Goods
Davenport, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Email Correspondence, Social Media Support, Live Chat Support, Product Support, Website Support, Problem Solving, Inventory Management, Transaction Adjustments, Collaboration, Order Resolution

Industry

Retail

Description
As an E-Commerce Customer Service Clerical, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s online shopping experience. WHAT YOU’LL DO: Own the customer experience – compose sincere and friendly correspondence via email, social media, and live chat Provide product and website support to online customers Investigate package issues and find solutions to customer problems Balance inventory for merchandise replacements Process POS transaction adjustments and credits Collaborate with couriers and other company departments to resolve order issues Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Responsibilities
The E-Commerce Customer Service Clerical is responsible for owning the customer experience through friendly correspondence and providing product and website support. They also investigate package issues, balance inventory, process transaction adjustments, and collaborate with other departments to resolve order issues.