E-Commerce Customer Service Representative (On-site in Knoxville) at Kelsan, Inc

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Multitasking, Technology Comfort, Team Player, Problem Solving

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Kelsan is currently searching for an E-commerce Customer Service Representative to join our Knoxville team. This position is on-site at 5109 N National Dr. Knoxville, TN 37914, with the ability to work remotely up to two days per week after training. CleanFreak.com, a division of Kelsan, is a trusted provider of cleaning equipment, supplies, and solutions. We pride ourselves on delivering exceptional service and support to our customers nationwide. As we continue to grow, we’re looking for a dedicated Customer Service Representative to join our team and help us maintain our reputation for excellence. Position Summary: As a Customer Service Representative, you’ll be the first point of contact for our customers, ensuring they receive timely, accurate, and friendly support. Essential Responsibilities Include the following, other duties may be assigned: Answering customer inquiries via phone, email, and chat with professionalism and care. Processing orders, returns, and exchanges accurately and efficiently. Providing product information and guidance to help customers find the right solutions. Collaborating with sales, logistics, and operations teams to resolve issues and ensure customer satisfaction. Maintaining records of customer interactions and transactions in our systems. Qualifications: Strong communication skills and a customer-first mindset. Experience in customer service, preferably in retail, distribution, or B2B environments. Ability to multitask and manage priorities in a fast-paced setting. Comfort with technology (CRM systems, order entry, Microsoft Office). Team player attitude with a willingness to learn and grow. Benefits: Medical, dental, vision, PTO, 401k with discretional employer matching, Health Savings Account option, Flex-Spending account option, life and disability insurance, wellness rewards program No nights or weekends Great work environment with community outreach and team building opportunities Referral bonuses Product offering discounts

Responsibilities

As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive timely and accurate support. You will also process orders, returns, and exchanges while collaborating with various teams to resolve issues.