About RENPHO
At RENPHO, we are driven by the mission to make wellness accessible to everyone. From smart scales and massagers to fitness devices, our innovative products bridge the gap between technology and personal well-being. With a global presence and over 20 millions of customers, we are dedicated to delivering products that enhance lives, promote healthier habits, and improve overall well-being.

JOB SUMMARY:

Provide pre-sales, in-sales, and after-sales services to customers through email, phone, and online channels etc,. Handle customer issues and complaints effectively, ensuring service quality, improving the customer experience, and enhancing brand image.

Responsibilities:

• Customer Support: Provide professional product consultation and after-sales support to customers via email, phone, and online chat.
• Order Management: Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.
• Problem Solving: Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company’s image.
• Address customer complaint: Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.
• Feedback Collection: Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.
• Team Collaboration: Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.
• Other tasks: Perform other tasks as required.

Qualifications:

• Education: Associate degree or higher, preferably in a related field.
• Experience: 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform.
• Language Skills: Good German and English communication skills, both written and spoken; knowledge of other languages is a plus.
• Skills: Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities.
• Personal Traits: Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure.

QUALIFIKATIONEN:

• Ausbildung: Abgeschlossene Berufsausbildung oder Studium, vorzugsweise in einem relevanten Bereich.
• Erfahrung: Mindestens 3 Jahre Erfahrung im E-Commerce-Kundendienst, vertraut mit Plattformen wie Amazon und Shopify.
• Sprachkenntnisse: Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift; weitere Sprachen sind von Vorteil.
• Fachkenntnisse: Vertrautheit mit 3C-Elektronikprodukten und grundlegendes technisches Verständnis für Fehlersuche; ausgeprägte Serviceorientierung, Kommunikationsstärke und Problemlösungsfähigkeiten. Erfahrung mit Customer-Service-Systemen und relevanten Tools, inklusive Datenanalyse.
• Persönliche Eigenschaften: Geduld, Detailgenauigkeit und eine positive Arbeitseinstellung; Fähigkeit, auch unter Druck gute Leistungen zu erbringen.
  Job Type: Full-time
  Pay: 1.800,00€ - 2.000,00€ per month
  Work Location: In perso

• Customer Support: Provide professional product consultation and after-sales support to customers via email, phone, and online chat.
• Order Management: Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.
• Problem Solving: Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company’s image.
• Address customer complaint: Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.
• Feedback Collection: Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.
• Team Collaboration: Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.
• Other tasks: Perform other tasks as required