The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.
We are looking for someone who is passionate about the nuts and bolts of e-commerce practices, and ready to learn and grow in a team environment. In this role, you will report to our E-Commerce & Trading Manager, supporting the wider team, to optimise our digital footprint and ensure our customer experience is outstanding. Based in our Brighton HQ, our ideal candidate would be someone who has experience working in e-commerce and has an interest in pursuing a career in this sector. If this sounds like you, please read on!

WHO YOU ARE:

• Creative: you are full of new and unique ideas, easily make connections among previously unrelated ideas, and others view you as original and highly valuable when brainstorming.
• Brilliant Written Communicator: your writing style is strong and adaptable - you can summarise a novel in a caption, and do it in any brand voice imaginable.
• Solid Decision-Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
• Agile: you are future-oriented; you can anticipate future trends, have broad knowledge and perspective in your area of expertise, and you’re skilled at getting things done through formal channels and informal networks.
• Customer Focused: you are constantly looking for ways to improve the experiences of internal and external customers, including your team.
• Organised: you can orchestrate multiple activities at once to accomplish a goal, and marshal resources effectively to deliver results.
• Analytical: you can look at numbers all day, and help them make sense to others; you take a data-driven approach to problem-solving and management.

YOUR EXPERIENCE INCLUDES:

• An interest or some study in marketing and or e-commerce.
• Executing multiple projects at once, balancing priorities and managing resources to get things done.
• Have skill and proficiency in Microsoft Office 365, including Excel.

• Provide support with all e-commerce campaigns across all sales channels including, but not limited to, the online store and mobile app.
• Work to strict deadlines with ongoing e-commerce projects and tasks.
• Schedule product and content updates via Shopify and other content management systems.
• Maintain the theme and app with up-to-date content including but not limited to, menus, homepage banners, page content and promotional messaging.
• Maintain products and collection information including tags, media, copy and other settings as per the standard operating procedures.
• Maintain product merchandising as per the standard operating procedures.
• Publish products and content in line with agreed timelines.
• Monitor and review all sales channels to ensure the accuracy of information at all times.
• Report website and content errors via the appropriate channels.
• Complete and support internal requests.
• Support tasks needed for the smooth running of the e-commerce operation.
• Provide reports as well as verbal feedback to managers on request.
• Help with customer service live site issues.
• Help approve/reject customer reviews.
• Competitor analysis and reporting.
• Undertake daily site walks/audits.