SUMMARY

Salary:
Competitive
Team:
E-Commerce
Location:
United Kingdom - London Oxford Street Demo Store

ABOUT US

Dyson is a global technology enterprise. We are renowned for solving the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.
The Dyson EMEA region spans 14 head offices across cities like Amsterdam, Paris, Cologne, Dubai, and Istanbul, organised into four clusters: Northern Europe, Southern Europe, GB&I, and Emerging Markets. Home to 2,000 talented individuals from 66 nationalities means our regions thrive on diversity, cross-functional collaboration, and a shared drive for progress.
At Dyson, we are passionate about taking care of our shoppers and owners. Our E-Commerce team spearheads Dyson’s growth by optimising the online customer journey and delivering winning strategies across our E-Commerce accounts every single day.

At Dyson, our owners are the heart of everything we do. As an E-Commerce Key Account Manager, you will play a pivotal role in shaping exceptional experiences for our online customers. In this role, you will be responsible for driving sustained growth and optimising performance across our E-Commerce accounts. By developing and executing effective account strategies, managing budgets effectively, and maximising return on investment, you will ensure Dyson stays at the forefront of innovation and customer satisfaction in the digital marketplace.

Your focus will be on:

• Driving P&L performance by meeting monthly, quarterly, and annual commercial targets.
• Optimising budgets across onsite media and co-marketing campaigns to maximise ROAS.
• Building strong, strategic partnerships with external stakeholders to unlock new business opportunities.
• Leading negotiations to find win-win solutions that drive mutual success.
• Managing merchandising plans, working with agencies, marketing teams, and partners.
• Creating and aligning sales forecasts and trade plans to achieve targets.
• Planning and executing key commercial events with cross-functional teams.
• Overseeing external agencies to deliver optimal account performance.
• Reporting on account performance and providing insights for continuous improvement.
• Providing operational support to address priority shifts and ensure seamless execution.