SUMMARY

Job Reference: 252484BR
Nottingham Support Office
Permanent
37.5 Hours

JOB DESCRIPTION

Contract: Full Time - Permanent
Workplace: On-site
Location: Nottingham Support Office - NG90
Closing date: 30th April 2025
Recruitment Partner: Matthew Nelligan
Contact email: Matthew.Nelligan@boots.co.uk

This is an exciting opportunity to join the Digital Healthcare team, at a time of expansion and transformation. Reporting to the E-commerce Manager, the E- Commerce Lead for Digital Healthcare plays a crucial role in driving market-beating performance within our Pharmacy and Health Services business. The role will work across a wider Digital Healthcare team to effectively build the Pharmacy and Health Services plan online.

Specifically the role includes:

• Driving growth within the Pharmacy and Health Services Online and on the App.
• Monitoring and driving KPI’s to deliver overall digital Pharmacy and Health Services performance.
• Cross functional working as part of a matrixed team of health & digital experts.
• Comfortable in landing daily activities including the optimising of customer journeys, SEO, content, marketing, and other online levers.
• Lead salesplan asset planning and creation for pharmacy and services.
• Creation of weekly and monthly reports, to understand performance and opportunities.
• Engage, manage, and influencing multiple company partners across varying departments.
• As part of medium- and long-term transformation plans, visualise, create and explain the customer experience, making recommendations to Pharmacy, Health Services and Digital Leadership teams and supporting the development of the future roadmap.
• Strategic data analysis of KPIs to inform decision-making of new plans and launches, whilst ensuring transformation projects have landed successfully against KPIs.
• Analyse market trends using internal and external tools to review how Boots measures against its competitors, creating an action plan to win back market share.
• Support the management of the Digital Healthcare P&L.

What you’ll need to have

• Digital experience, with a customer focussed approach and ability to drive Pharmacy and Health Services Online and on the App.
• To effectively manage and prioritise workload requests (ranging from ad hoc to long term) in order to deliver new projects and updates on time and to brief.
• Comfortable commercially; able to analyse financial and customer metrics; use data and insight to increase performance.
• Willing to think differently and adapt approach to achieve new successes within a tough, but exciting competitive landscape.
• Excellent partner management – the ability to engage, influence and hold to account the team, peers and partners.
• Ability to create launch plans and decision making to optimise the online customer experience.