Full job description

Department: Supply Chain / E - Commerce Operations

Reports To: Head of Marketing & E- Commerce

Location: Dubai

Employment Type: Full-Time

Job Summary:

The E-Commerce Logistics Executive – Perfumes will manage all logistics and fulfillment operations for online perfume sales. This includes overseeing order processing, packaging, courier coordination, inventory tracking, and ensuring safe, timely deliveries to customers / affiliate partners/ marketers, tracking of returned items. Knowledge of DG shipping. The role demands attention to product handling (especially for fragile and liquid items), excellent coordination with warehouses and delivery partners, and a strong focus on customer satisfaction.

Key Responsibilities:

Order Fulfillment & Shipment Coordination

• Process online orders from e-commerce platforms (e.g., Shopify, Amazon, Noon other e-commerce affiliates).
• Ensure products are packed securely, adhering to perfume packaging and safety standards.
• Knowledge of DG shipping Guidelines
• Coordinate with warehouse teams for timely order dispatch and track delivery performance.
• Manage daily pick-up schedules with courier partners.

Courier & 3PL Management

• Liaise with courier partners (e.g.,Aramex. DHL, SPX) for delivery optimization, return reconciliations, invoice adjustments
• Monitor fragile shipment handling and ensure compliance with liquid transport regulations. DG shipments
• Resolve delays, damages, or lost shipment issues promptly. Reconcile costs and inventory
• Maintain service level agreements (SLAs) and track logistics costs.
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