E-Commerce Manager at glassybaby

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Analytics, Data Visualization, E-Commerce Platforms, Inventory Management, Order Management, A/B Testing, Conversion Rate Optimization, Analytical Skills, Project Management, Communication Skills, Retail Marketplace Knowledge, Critical Thinking, Organizational Skills, Attention to Detail, Cross-Functional Influence

Industry

Retail Luxury Goods and Jewelry

Description

Description The E-Commerce Manager will lead glassybaby’s online sales channel, focusing on creating a seamless, date driven digital shopping experience. This role combines strategic thinking with hands-on execution in site management, analytics, and customer experience optimization. Requirements Primary Duties: Website management & optimizations: oversee day-to-day operations of glassybaby.com, ensuring site functionality, speed, and user experience. Collaborate with design and development teams to implement updates, new features, and seasonal campaigns. Customer behavior analytics: analyze customer journey data to identify trends, pain points, and opportunities for conversion optimization. Use tools like Google analytics, heatmaps, and session recording to understand user behavior and improve UX. Develop dashboards and report to track KPIs such as conversion rates, AOV, traffic sources and retention. Apply insights to personalize experiences and recommend product strategies based on customer preferences. Performance & Growth: Monitor and report on e-commerce performance metrics, providing actionable insights for leadership. Drive initiatives to improve site engagement, reduce cart abandonment, and increase repeat purchases. Customer Experience: Ensure smooth checkout, shipping, and post-purchase experience. Partner with customer service to resolve escalations and improve satisfaction. Marketing Integration: Coordinate with social, email and paid media teams to align campaigns and drive traffic. Support SEO/SEM strategies to maximize organic and paid visibility. Inventory and Fulfillment Coordination: Work closely with operations to maintain accurate stock levels and timely fulfillment. Integrate e-commerce workflows with NetSuite ERP for inventory, order management, and reporting. Measurement of Performance Conversion Rate: Increase by 15% with the first year. Average Order Value (AOV): Grow by 8-10% through upsell and cross-sell strategies. Cart Abandonment Rate: Reduced by 15% through improved UX and remarketing. Revenue Growth: Achieve 15%f YoY growth in online sales. Site Performance: Maintain page load times under 3 seconds and uptime of 99.9%. Knowledge, Skill, and Abilities ? Strong proficiency in Google Analytics, data visualization, tools, and e-commerce platforms (Shopify) ? Inventory and order management. ? Skilled in A/B testing and conversion rate optimization ? Excellent analytical, project management and excellent verbal and written communication skills ? Passion for mission-driven brands and philanthropy ? expert in multi-tasking; able to prioritize and work under pressure. ? deep understanding of the retail marketplace; ability to identify and access competitive environment. ? fluent in retail reporting; ability to analyze business health. ? demonstrated critical thinking skills, analytical thinker. ? highly organized with careful attention to detail ? ability to work and influence cross-functionally Education, Experience, Certifications, Licenses Bachelor’s degree in marketing, Business, Data Analytics, or related fields 3 – 5 years of experience in e-commerce management, preferably in retail or lifestyle brands Proficient in Google Analytics and Shopify Experience with NetSuite ERP Physical Demands Ability to regularly lift-up to thirty-five pounds and rarely lift to fifty pounds. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline Benefits Medical/Vision/Dental Insurance 401K with a Match Paid Life Insurance and AD&D Voluntary Life Insurance and AD&D Short-term Disability and Critical and Accident Insurance Program HSA and FSA Pet Insurance

Responsibilities

The E-Commerce Manager will oversee the online sales channel, focusing on site management, analytics, and customer experience optimization. This includes monitoring performance metrics, driving growth initiatives, and ensuring a seamless digital shopping experience.