E-commerce-Moderation Labelling Ops Analyst

at  ByteDance

About ByteDance
Founded in 2012, ByteDance’s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance’s purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About the team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe our E-commerce platform is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making our E-commerce platform the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe our E-commerce platform is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
Global E-Commerce’s Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
Responsibilities
1. Have a deep understanding of moderation guidelines and moderation strategies from the policy team, and work as an expert for the specific domain’s expert to conduct a deep dive into the bad cases/grey case of the Global E-commerce platform;
2. Identify risk trends of our platform, and opportunities for policy/process improvements and operational efficiencies, potential risks and challenges associated with proposed solutions;
3. Output data reports for specific markets among internal and external teams to present the findings, address the risk via making data-driven recommendations for process optimization, and drive longterm solutions implemented;
4. Driven solutions implement with QA, SOP, Policy, and Algorithms to improve Human/Model Quality, Policy and Model Strategies based on detected trends;
5. Manage requests from cross functions for deep dive analysis with high level quality, efficient delivery;
6. Can work in shifts.
Minimum Qualifications
1. Bachelor’s Degree or equivalent education/experience;
2. Strong time management, risk management, and written and verbal communication skills;
3. Good knowledge of Excel or other sheets to support basic data analysis and visualization;
4. Analytical mindset with the ability to drive process improvements;
5. Good command of spoken and written English.
Preferred Qualifications
1. 2 years of working experience in Listing/Content/Intellectual Property Rights compliance as Subject Matter Expert for Trust & Safety operation/Quality Assurance Analyst;
2. Proficiency in data analysis and visualization, particularly in conducting root cause analysis;
3. Strong ability to work collaboratively with cross-functional teams;
4. Adaptable, fast learner and highly motivated with experience in operations and project management;
5. Highly organized and detail-oriented with a proactive work-style.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

Please refer the Job description for details