Job Description

Roles & Responsibilities

We're looking for a proactive, detail-oriented E-commerce & Operations Assistant to join our team and support daily office operations, marketplace activities, and customer service. This is a great opportunity for someone with hands-on marketplace experience who thrives in a fast-paced retail environment.

What You'll Do:

• Manage daily marketplace operations across platforms like Amazon, Noon, Namshi, Centrepoint, and Trendyol
• Update product listings, pricing, and stock levels across all channels
• Coordinate order fulfillment with our warehouse and logistics team
• Handle customer inquiries, returns, exchanges, and complaints with professionalism
• Monitor shipments, cancellations, and order statuses
• Prepare operational reports for internal tracking
• Liaise with marketplace account managers to troubleshoot and resolve issues
• Support inventory reconciliation and general office administrative tasks

Desired Candidate Profile

What You'll Need:

• Minimum 1 year of experience in e-commerce or marketplace operations
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Excel
• Experience with Shopify, WooCommerce, or Odoo ERP is a plus
• A proactive, organized, and detail-oriented mindset
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