About the job

Job Description:

E-commerce & Operations Manager

Location: UAE (on-site) Job Type: Full-time Salary: AED 6,000 – 10,000/month + performance-based incentives Reports To: Owner / Managing Director

About the Role

We're looking for an experienced E-commerce & Operations Manager to take ownership of day-to-day operations — managing the team, improving systems and processes, strengthening inventory and warehouse controls, monitoring profitability, and driving aggressive business growth. A key priority of this role will be to significantly grow our own Shopify / Direct-to-Consumer online sales, while continuing to strengthen our existing marketplace business.

This is a hands-on role for someone who understands both e-commerce growth and operational execution. You'll work directly with the Owner/Managing Director and have to set targets, monitor performance, improve processes, restructure responsibilities, and recommend hiring or staffing changes.

Key Responsibilities

E-commerce Management

• Manage and monitor operations across all marketplaces; set and track sales targets by channel and category
• Identify growth opportunities and underperforming areas; improve pricing, availability, and conversion
• Support expansion on all Marketplaces
• Monitor account health, POs, fill rates, chargebacks, deductions, and cases
• Resolve suppressed listings, pricing issues, stock availability, and catalogue errors
• Review advertising performance and improve overall operational efficiency

Team Management

• Manage marketplace, listing, warehouse, and operations staff with clear individual responsibilities
• Set and track KPIs and daily/weekly/monthly targets
• Run regular team meetings and performance reviews; identify training needs
• Recommend restructuring, recruitment, or staff changes where needed

Warehouse & Dispatch Operations

• Implement structured pick-check-pack-dispatch workflow with full AWB/tracking on every order
• Monitor dispatch SLA and order accuracy; run daily dispatch reconciliation
• Track damaged, missing, and returned stock; build warehouse SOPs and accountability procedures

Inventory Management

• Improve inventory accuracy in Zoho and reconcile physical vs. system stock
• Run regular stock counts and cycle counts; manage receiving, adjustments, returns, and damages
• Monitor fast-moving/slow-moving/dead stock; target 99%+ inventory accuracy

Profitability & Reporting

• Build SKU-level and marketplace-level profitability reporting (fees, ads, logistics, packaging, returns)
• Identify profitable vs. loss-making SKUs and recommend pricing/margin improvements
• Prepare weekly/monthly management reports and dashboards (sales, profit, inventory, KPIs)

Systems & Process Improvement

• Build and implement SOPs across the business; improve use of Zoho and other systems
• Reduce dependency on the owner and build processes that scale with order volume

Business Growth & Shopify / D2C Growth

• Develop and execute a structured business growth plan across all sales channels
• Take primary responsibility for significantly increasing sales through our own Shopify website
• Build a clear Direct-to-Consumer (D2C) growth strategy for the company
• Improve Shopify website traffic, conversion rate, average order value, repeat purchases, and overall profitability
• Develop strategies to acquire customers directly rather than relying only on third-party marketplaces
• Plan and monitor performance marketing for the Shopify store, including Google Ads, Meta Ads, retargeting, email marketing, and other suitable acquisition channels
• Improve website merchandising, product presentation, offers, bundles, promotions, and conversion funnels
• Drive customer retention: repeat purchases, abandoned-cart recovery, remarketing, and customer database growth
• Track Shopify KPIs including traffic, conversion rate, CAC, ROAS, AOV, repeat purchase rate, and contribution margin
• Identify opportunities to improve the website customer experience and checkout journey
• Grow revenue from existing products while protecting profitability
• Continue growing Amazon and other marketplaces while reducing the company's long-term dependence on marketplace sales
• Identify new commercial, digital marketing, and operational opportunities that support scalable growth

Candidate Requirements

• Minimum 5 years of e-commerce experience, including 2–3 years managing a team
• Experience managing UAE/GCC e-commerce operations
• Experience with warehouse and inventory management
• Strong understanding of e-commerce profitability and margins
• Strong Excel/Google Sheets skills; experience building reports, dashboards, and KPIs
• Experience with an ERP/inventory system such as Zoho or Odoo
• Strong leadership, analytical, and problem-solving skills; comfortable working independently and owning results

Preferred: Noon, Shopify, Trendyol, Temu, Amazon Advertising, Zoho Inventory/Books/Creator, other ERP/WMS systems, Power BI, marketplace reconciliation, UAE logistics and fulfilment, e-commerce P&L management

Additional Mandatory Candidate Requirements

• Proven experience growing an e-commerce brand's own website or Shopify store
• Strong understanding of Direct-to-Consumer (D2C) e-commerce growth
• Experience with website conversion optimization and customer acquisition
• Good understanding of Google Ads, Meta Ads, retargeting, email marketing, and digital performance metrics
• Ability to monitor and improve Shopify KPIs such as conversion rate, CAC, ROAS, AOV, repeat purchase rate, and contribution margin
• Experience reducing dependence on marketplaces by developing direct online sales is strongly preferred

Key Skills

E-commerce Operations · Amazon Seller Central · Amazon Vendor Central · Shopify / D2C Growth · Performance Marketing (Google Ads, Meta Ads) · Conversion Rate Optimization · Team Management · Inventory Management · Warehouse Management · KPI Management · Profitability Analysis · Process Improvement · SOP Development · Marketplace Management · Reporting & Analytics · Leadership · Problem Solving

Ideal Candidate

We're looking for someone who does more than manage listings or process orders — someone comfortable owning People + Processes + Inventory + Warehouse + Marketplaces + Shopify/D2C Growth + Profitability + Systems, and who can help build a structured, professional, scalable organization. Candidates with a proven track record of growing a brand's own website/D2C sales, alongside improving revenue, profitability, inventory accuracy, warehouse operations, or team productivity will be strongly preferred.