Manage the daily operations of the e-commerce platform, including product listing, price management, inventory monitoring, and page optimisation;
Monitor changes in platform policies and adjust strategies in a timely manner to ensure compliance;
Manage and optimise the operational logic and processes of the ERP and e-commerce back-end systems.
Promotions and Event Planning
Plan and execute monthly/quarterly marketing campaigns for the e-commerce platform (e.g., Ramadan, Eid al-Fitr, New Year, and other local festivals);
Draft activity plans, monitor effectiveness, and propose optimisation recommendations.
Data Analysis and Reporting
Regularly generate sales, traffic, conversion rate, and other data analysis reports;
Monitor key performance indicators (KPIs), identify issues, and drive improvements;
Evaluate product performance and user behaviour to optimise product strategies.
Supply Chain and Order Coordination
Collaborate closely with procurement, warehouse, and logistics teams to ensure timely order fulfilment;
Coordinate solutions for issues such as shipping delays, inventory anomalies, and customer returns/exchanges.
Customer Experience Optimisation
Collect customer feedback and assist the customer service department in optimising pre-sales and after-sales experiences;
Participate in user satisfaction surveys and drive continuous improvements in the customer experience.
Team Collaboration and Project Management
Collaborate with technical, design, and content teams to drive platform project implementation;
Participate in research and implementation of new platforms or business models (e.g., O2O, on-demand delivery).
Qualifications
Education:
Bachelor’s degree or higher, preferably in marketing, e-commerce, international trade, logistics management, or related fields.
Work Experience:
3+ years of e-commerce operations experience, preferably with a background in chain supermarkets or the fast-moving consumer goods industry;
Preference given to candidates with overseas (Middle East region) platform operations experience;
Job Type: Full-time
Pay: AED8,000.00 - AED10,000.00 per mont

Please refer the Job description for details