E-Commerce Production Manager - South Bend - FT at GOODWILL INDUSTRIES GROUP

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

47300.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervisory Skills, Team Management, Communication Skills, Organizational Skills, Time Management, Attention to Detail, Point-of-Sale Systems, Microsoft Office Suite, Retail Software, Inventory Control, Merchandise Processing, Financial Oversight, Customer Service, Problem-Solving, Critical Thinking

Industry

Non-profit Organizations

Description

Job Details Job Location: Bendix Campus - South Bend, IN Position Type: Full Time Education Level: High School Salary Range: $47300.00 Salary Travel Percentage: Negligible Job Shift: Day Job Category: Retail Description Job Objective: To assist E-Commerce management in the planning, implementation, and oversight of merchandise processing operations. Works closely with store management to ensure the effective execution of E-Commerce policies, procedures, and operational standards. Supports the overall success of retail activities by fostering a productive environment, ensuring high-quality service, operational efficiency, and a positive customer experience. This position reports to the E-Commerce Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. Supervisory Responsibilities: E-Commerce Production Assistant E-Commerce department employees Program participants assigned to E-Commerce department Essential Job Functions: Recruit, hire, train, and manage staff and program participants while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct. Oversee and supervise all operational processes within E-Commerce, ensuring smooth day-to-day activities and efficient workflow across all departments. Regularly review and analyze E-Commerce sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability. Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting. Maintain professionalism in customer, store, and vendor communication, while monitoring industry trends and business growth opportunities. Communicate any operational issues, challenges, or observations to the E-Commerce Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues. Other duties as assigned by supervisor. Qualifications Required Education and Skills: High school diploma or equivalent, or the ability to obtain through The Excel Center. Minimum of two years of supervisory experience. Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable. Ability to train, develop, and assess the performance of team members. Excellent communication skills, both verbal and written, for interacting with staff, customers, and management. Excellent organizational and time-management abilities, as well as attention to detail and ability to maintain a high level of accuracy in all operational tasks. Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software. In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight. Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere. Ability to resolve customer issues professionally and maintain excellent customer service standards. Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment. Ability to pass a criminal background check and drug screen. Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites. Qualifications: Authorized to work in the United States. Flexible availability, including nights and weekends. Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. Ability to effectively and safely use standard office and light industrial equipment.

Responsibilities

Assist E-Commerce management in planning, implementation, and oversight of merchandise processing operations. Supervise operational processes within E-Commerce to ensure efficient workflow and high-quality service.