FUNCTIONS

• Responsible for member marketing of the Credit Union and to maintain knowledge of all services offered to support the Credit Union’s Vision and Core Values.
• Responsible for providing backup for all daily ACH and Wire electronic functions.
• Responsible for management of EFT distribution records in Symitar with high accuracy, ensuring timely reconciliation and management of anomalies.
• Responsible for Contact Event Management.
• Responsible for providing support for member service directed telephone inquiries.
• Assist with maintaining member share draft accounts, including recommendations for closure, resolving encoding errors, and reporting to ChexSystems as needed.
• Responsible for maintaining familiarity, compliance and proficiency with all policies and procedures, as well as regulations and association/vendor rules pertinent to job responsibilities.
• Actively contribute to the success of the Credit Union by working positively within the department and with coworkers.
• Crosstrain and perform the duties of other ECommerce staff as needed.
• Assist the ECommerce Supervisor with supervision of the ECommerce department. Will oversee the ECommerce staff for accuracy and timeliness of duties, which currently include:
• ECommerce Specialist
• Item Processing Specialist
• ECommerce Representative X2
• Settlement Services Specialist
• Actively set and meet goals for the department with accountability, professional growth, and operational excellence through mentorship.
• Ability to actively develop and execute a forwardlooking roadmap aligned with the Credit Union’s vision, ensuring innovation across ACH, Wire, and EFT.
• Lead and enforce best practices in procedures, documentation, audits, and compliance training.
• Perform other duties as assigned.

Provides support to all employees and members for all E-Commerce services in accordance with the Credit Union’s established policies, procedures, and core values. To achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously, and accurately.