E-Commerce Solutions Specialist at Whitestone

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

105000.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Design, Technical Acumen, Client Engagement, Project Management, Cross-Functional Collaboration, E-commerce Platforms, Logistics Integration, API Workflows, Automation Tools, SOW Drafting, Stakeholder Management, Troubleshooting, Customer Success, No-code Platforms, AI Implementation, Asana

Industry

Advertising Services

Description

Job Title: E-commerce Solutions Specialist Reports to: Director, Strategic Operations Department: Operations Job Type: Full Time, exempt Location: Remote, US Hiring Range: $80,000.00 - $105,000.00 Job Summary: As an E-Commerce Solutions Specialist at Whitestone, you’ll be part of the Technology team within Operations, serving as a critical partner to Sales and internal departments. Your primary focus will be leading the design and implementation of non-traditional, tech-enabled e-commerce and fulfillment programs for our enterprise clients. This role blends client-facing consultation with internal execution, translating complex requirements into scalable platform solutions using tools like Liftoff, Shopify, commonsku, Zapier, and AI. You’ll guide projects from discovery to launch, ensuring smooth handoffs, process clarity, and cross-functional alignment every step of the way. Core Competencies: Solution Design & Technical Acumen: Ability to assess client needs and architect tailored solutions across e-commerce, logistics, and fulfillment platforms. Client Engagement & Communication: Confident communicator who can simplify technical concepts for enterprise stakeholders and foster trust. Project & Program Management: Skilled in timelines, task delegation, and stakeholder coordination; brings structure to complexity. Cross-Functional Collaboration: Works fluidly with Sales, Finance, Production, Creative, and Technology teams. Continuous Improvement & Customer Success: Identifies process gaps and implements scalable enhancements with long-term value in mind. Essential Responsibilities: Collaborate with Sales on client discovery sessions, translating business needs into scalable technical and operational solutions Design complex e-commerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layers Serve as the internal lead during the pre-sale and implementation phases, bridging technical and non-technical teams Draft detailed Statements of Work (SOWs) outlining platform configurations, customizations, integration points, timelines, and resourcing Deliver tailored platform demos and walkthroughs, ensuring client understanding of both functionality and limitations Lead internal project teams post-sale to execute builds, configurations, and automated workflows across departments Assign tasks and manage progress with internal resources, including tech admins and web developers Troubleshoot implementation roadblocks and proactively manage escalations to ensure timely, high-quality delivery Coordinate a smooth transition of accounts to Account Management, ensuring documentation and process continuity Support cross-functional team development by contributing to process playbooks and onboarding documentation Conduct post-launch reviews and stakeholder check-ins, capturing feedback and proposing future enhancements Minimum Qualifications: 4+ years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS-driven environments Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflows Comfortable designing solutions using automation and integration tools such as Zapier, Make, n8n and other no-code/low-code/AI platforms Experience managing complex implementations with multiple stakeholders and tight timelines Ability to juggle multiple enterprise projects while ensuring smooth execution and communication Experience in the promotional products or branded merchandise industry is a strong plusExperience with project management tools (Asana, or similar tool) Ability to operate in a remote work environment with strong, reliable internet access What’s in it for me? The flexibility to work 100% remotely from wherever you thrive best. Comprehensive medical, dental, and vision benefits to support your well-being. A robust 401(k) match of up to 4% to help you plan for your future. Seasonal Office Closures to enjoy well-deserved downtime. Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance. Generous Parental Leave to support you and your growing family. Opportunities to connect with colleagues through company retreats and events. A fun and progressive workplace with a collaborative and inclusive culture. Competitive salary with performance-based bonus opportunities. Monthly fitness stipend to encourage health and wellness. Top-of-the-line equipment, including a Mac desktop or laptop, plus a Home Office Stipend to create your ideal workspace. Celebrate your dedication with a 5 Year’s Service Trip to recognize your milestone contributions. Volunteer Paid Time Off (VTO) to support causes you’re passionate about. Summer Fridays to kickstart your weekends early. Variable Compensation: In addition to base compensation, this role is eligible to participate in the respective variable compensation plan associated with the role. Equal Employment Opportunity (EEO): Whitestone Works. LLC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. For Colorado Residents: We anticipate the application window for this job closing by May 18th Company's website: whitestonebranding.com

Responsibilities

Lead the design and implementation of tech-enabled e-commerce and fulfillment programs for enterprise clients. Bridge the gap between sales and internal technical teams to translate complex requirements into scalable platform solutions.