FUNCTIONS:

• Responsible for member marketing of the Credit Union and to maintain knowledge of all services offered to support the Credit Union’s Vision and Core Values.
• Responsible for ordering new and replacement Debit, Credit and HSA cards.
• Responsible for Contact Event Management
• Responsible for processing all ATM Chargebacks.
• Complete daily activity on Visa debit and credit card functions, which may include but not be limited to ordering new and replacement cards, processing file maintenance requests, and processing limit increases/decreases.
• Responsible for IRA and HSA administration, to include but not limited to ensuring required documentation is received, required reporting is completed timely and required RMDs are disbursed.
• Responsible for processing weekly cash orders.
• Responsible for providing support for member service directed telephone inquiries.
• Responsible for the daily coordination of the Overdraft Privilege Program.
• Responsible for maintaining familiarity, compliance and proficiency with all policies and procedures, as well as regulations and association/vendor rules pertinent to job responsibilities.
• Actively contribute to the success of the Credit Union by working positively within the department and with coworkers.
• Cross train and perform the duties of other ECommerce staff as needed.
• Perform other duties as assigned.

To provide support to all Credit Union employees and members for all E-Commerce services in accordance with the Credit Union’s established policies, procedures, and core values. To achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously, and accurately.