Job Description

Roles & Responsibilities

• Supervise daily e-commerce operations for the Home & Office business across the company website, mobile app, marketplaces, and partner platforms.
• Ensure accurate product listings, pricing, promotions, inventory visibility, and seamless order processing across all digital channels.
• Coordinate with Supply Chain, Warehouse, Logistics, Customer Service, and IT teams to ensure timely order fulfillment and issue resolution.
• Monitor sales performance, order fulfillment, customer satisfaction, and operational KPIs, implementing corrective actions where required.
• Support the execution of online campaigns, product launches, and promotional activities to drive sales growth.
• Supervise and guide the e-commerce operations team, ensuring productivity, service excellence, and compliance with company standards.
• Prepare regular reports on sales, operational performance, customer insights, and improvement opportunities.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Marketing, E-commerce, Digital Commerce, or a related field; professional certifications in Digital Marketing, E-commerce, or Analytics are an added advantage.
• 4-8 years of experience in e-commerce or digital commerce operations, including at least 1 year in a supervisory or team leadership role.
• Experience in FMCG, retail, home delivery, or omnichannel operations, with exposure to managing company-owned e-commerce platforms and online marketplaces.
• Strong knowledge of e-commerce platforms, SAP/ERP systems, CRM, Google Analytics, digital merchandising, inventory management, and order fulfillment processes.
• Proven ability to supervise teams, coordinate cross-functional stakeholders, and deliver a seamless customer experience across digital channels.
• Strong analytical, problem-solving, and organizational skills with proficiency in Microsoft Excel, reporting, and performance analysis.
• Excellent communication and interpersonal skills with the ability to manage multiple priorities in a fast-paced environment.
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