Responsibilities
Join us
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include (but are not limited to) images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Minimum Qualifications

• Bachelor’s degree or above
• Excellent English proficiency. The English skill set will help you to evaluate quality cases from the US Market bringing local culture through case analysis and investigations. With that, we also are going to handle market specialties based on language and cultural colocations.
• Experience in quality assessment or related areas, with the ability to evaluate metrics and identify trends in data;
• Strong adaptability to learn and understand new ad-hoc projects, with the ability to quickly grasp new guidelines and procedures.
• Experience in coaching, training, and conducting calibration sessions to align quality standards

Preferred Qualifications

• Knowledge about AI or related models, familiar with social media platforms.
• Proficiency with data analysis tools;
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
• Familiar with common office software, search evaluation experience is preferre

What will I be doing?

• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
• Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
• Other Ad-hoc and relevant projects as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above
• Excellent English proficiency. The English skill set will help you to evaluate quality cases from the US Market bringing local culture through case analysis and investigations. With that, we also are going to handle market specialties based on language and cultural colocations.
• Experience in quality assessment or related areas, with the ability to evaluate metrics and identify trends in data;
• Strong adaptability to learn and understand new ad-hoc projects, with the ability to quickly grasp new guidelines and procedures.
• Experience in coaching, training, and conducting calibration sessions to align quality standards.

Preferred Qualifications

• Knowledge about AI or related models, familiar with social media platforms.
• Proficiency with data analysis tools;
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
• Familiar with common office software, search evaluation experience is preferred

Job Information
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach