PRIMARY DUTIES & AREAS OF RESPONSIBILITY System Administration Responsible for the maintenance and updating of an effective system to evaluate and ensure that both ESR (Electronic Staff Records) and MAPS Healthroster databases are synchronised using the ESR Gateway tool in MAPS Healthroster in conjunction with ESR. Provide system administration ensuring accurate maintenance of data within the system and allocation of appropriate user responsibilities. Maintenance of high quality data within the system through data cleansing. Responsible for the production and maintenance of project protocols and standard operating procedures as developed by the System Manager.
Implementation and system support Act as first level support for access and software issues diagnosing and resolving day to day system queries, errors or malfunctions independently escalating issues where necessary. Assist with the management and support of the increasing user base for the system, including the provision of appropriate new starter and upgrade training and the writing/updating of user manuals for both clinical and other operational staff. Liaise with the IT department to ensure that the system is available and accessible to all users and to liaise where necessary with the Allocate help desks. To support and develop relationships with Finance, Workforce information team and the Nurse Bank team, and the Medical Implementation Rostering Team.
Performance management Support the design and upkeep of an effective system to evaluate and measure system software benefits. To collect and prepare activity data as directed including efficiency indicators on roster production, utilisation of staff and performance of the software. Assist in the evaluation and assessment ofthe software’s benefits producing reports where necessary and reporting back to the Project Board, Executive team and Divisional Managers. Assist in the preparation and distribution of KPI reports on a monthly basis.
To participate in analysis and audit of information produced by Healthroster. Communication Support the delivery of the project communication strategy through the production and publication of relevant documentation. Utilise the message board and regional user group network to facilitate sharing of best practice with other implementation sites. Support the relationship and communication with the software supplier through effective administrative processes

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