E*TRADE Client Experience Team, AVP at Morgan Stanley

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience, Customer Service, Leadership, Financial Services, Analytical Skills, Problem-Solving, Decision-Making, Communication Skills, Interpersonal Skills, Organizational Skills, Attention to Detail, Collaboration, Project Management, Industry Trends, Innovative Solutions, Diversity and Inclusion

Industry

Financial Services

Description

Analyze client feedback and data to identify areas for improvement. Design and implement innovative solutions to enhance the client journey. Monitor industry trends and best practices to ensure E*TRADE remains at the forefront of client experience excellence. Bachelor's degree in Business, Marketing, or a related field Minimum of 5 years of experience in client experience, customer service, or a related field, with at least 3 years in a leadership role. Strong understanding of the financial services industry, particularly online brokerage services. Strong organizational skills with a keen attention to detail. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills. Ability to work collaboratively in a fast-paced, dynamic environment. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Ensure projects are delivered on time, within scope, and within budget. Coordinate with internal stakeholders to ensure seamless project integration. Handle expense reporting, ensuring accuracy and adherence to company policies. Prepare reports and presentations for internal stakeholders, highlighting key insights and recommendations.

Responsibilities

Analyze client feedback and data to identify areas for improvement and design innovative solutions to enhance the client journey. Monitor industry trends and best practices to ensure E*TRADE remains at the forefront of client experience excellence.