• Company: Federal Express Corporation EU
• Category: Professional
• Employment Type: Full Time
• Worker Sub-Type: Regular
• Scheduled Weekly Hours: 40
• Posting End Date: 2025-08-30T00:00:00+00:00
• Remote: No
• Location: Rua C, Lisbon, Lisboa 1749-104, Portugal

DESCRIPTION

Clearance Operations: Clearance & Brokerage Operations; Brokerage Administration Services; Clearance Customer Service; Cage Handling; Administration & Support
As a FedEx Clearance administrator you will work closely with Customs to enable our on-time clearance and delivery. You will ensure checks and processes are completed that result in timely and effective processing of transactions and legal and regulatory compliance. You will work within tight time deadlines in a busy office environment.
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

• Review shipment data to identify the exact Customer and regulatory requirements, together with the accuracy and completeness of documentation supplied.
• Use in house systems to create timely, accurate and legally compliant clearance declarations.
• Conduct professional calls with customers or government agencies to obtain clarifications when needed.
• Take ownership of routine Customer and Customs disputes, taking the actions needed to provide the required and timely resolution.
• Establish and maintain effective Customer relationships by highlighting opportunities for customized or alternative services.