THE PURPOSE

The EA will provide high-level executive support to the CEO while leading and evolving the Executive Support function. This role sets the benchmark for excellence in executive assistance, managing a team of EAs and PAs, and ensuring seamless, efficient support across the leadership team. The ideal candidate will be forward-thinking, embrace change, and drive innovation—leveraging new technologies to optimise team performance.

The Role:

• Deliver proactive and seamless EA support to the CEO, including diary, inbox, travel and meeting coordination.
• Act as a trusted liaison between the CEO and internal/external stakeholders, handling all matters with discretion.
• Lead and manage the EA/PA team, driving a positive culture, consistency, collaboration, and continuous improvement.
• Identify opportunities to optimise processes, reduce manual work, and leverage tools and technology.
• Define and embed best practice standards for executive support across the team.
• Coordinate high-level meetings, Board sessions, and events, ensuring logistics, materials and follow-ups are well managed.
• Matchday and event support as required.
• Maintain confidentiality and exercise sound judgment in managing sensitive information.
• Monitor and enhance the performance of the Executive Support function, aligning it with evolving business needs.
• Contribute thinking on the long-term future / structure of the function.

The Person:

• Significant experience (typically 6 + years) in executive assistant roles supporting senior leadership, such as a CEO or equivalent, is strongly preferred.
• Proven leadership of administrative teams or support functions.
• Experience improving support processes or introducing efficiencies.

• Knowledge

• • Expert use of Microsoft 365 (Outlook, Teams, PowerPoint, Excel, Word).
• Familiarity with productivity, automation, or workflow tools.
• Strong understanding of executive-level workflows and priorities.
• Curiosity towards the use of new technologies.
• Skills
• Highly organised and detail-oriented, with excellent time management.
• Strong communication, influencing and relationship-building skills.
• Comfortable with change and process optimisation.
• Discreet, trustworthy and calm under pressure.
• Solutions-focused and tech-literate, with a continuous improvement mindset.
• Able to lead a team while delivering personal EA responsibilities to a high standard.