EAC Supervisor at Animal Friends Alliance

Westminster, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

19.5

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Animal Handling, Customer Service, Supervisory, Communication, Time Management, Problem Solving, Attention to Detail, Organizational Skills, Teamwork, Training, Data Entry, Client Education, Animal Care, Event Coordination, Safety Procedures, Bilingual

Industry

Veterinary Services

Description

Description Full Time at the Westminster PetSmart Tuesday-Saturday availability with flexibility for coverage $19.50/hour Benefits: Medical, Dental, Vision, SIMPLE IRA, First Stop Health Required Skills: Animal Handling in professional setting - 2 years Customer Service in professional setting - 2 years Supervisory - 1 year Preferred: Bilingual - Spanish/English - Additional Wages will be added General Under the direction of the EAC Manager, the EAC team provides daily care to the animals at the Everyday Adoption Center and interfaces with prospective adopters to match them with an animal to join their family. This team ensures the environment is clean and welcoming for pets and people, building strong connections with the community. The EAC Specialist position represents Animal Friends Alliance professionally and courteously, providing high-quality customer service. This includes educating prospective adopters on the adoption process and proper care for adopted pets. In addition to customer service, EAC Specialists are responsible for the feeding, cleaning, and basic care of EAC dogs and cats, maintaining their well-being through enrichment and thoughtful adoption matching. Understanding and following a wide range of policies and procedures is necessary. This position often works independently and requires attention to detail, strong time management, problem-solving, and effective communication with staff, volunteers, and the general public. Under the guidance of the EAC Manager, the EAC Supervisor helps oversee adoptions and animal care at the EAC and supervises EAC Specialists and volunteers. They are a primary point of contact for both prospective and current EAC Specialists and volunteers. The EAC Supervisor is responsible for assisting with training all new and current EAC Specialists and assigned volunteers on Animal Friends Alliance protocols and other relevant materials. The Supervisor ensures that proper animal care and enrichment protocols are followed, and prioritizes the well-being of animals housed at the EAC. This role is also responsible for coordinating additional adoption events at the PetSmart store and for building strong relationships with the community. The EAC Supervisor represents Animal Friends Alliance professionally and courteously, providing high-quality customer service at all adoption locations. This position requires learning a wide range of policies and procedures; entering complete, accurate data into our computer system; following through on projects; and communicating effectively. Major Adoptions Duties and Responsibilities: Represents Animal Friends Alliance professionally and courteously at all times. Cultivates positive client relationships to build rapport and insight, enabling successful placements of animals in loving homes. Facilitates client/animal interaction to ensure a safe, pleasant adopting experience. Observes interactions between prospective adopters and animals to help ensure successful placements. Educates the client on the adoption process, including the ability to explain and have meaningful conversations about the adoption questionnaire; adoption contract; and medical history, and any other paperwork that needs to be covered with clients. Completes pet adoptions, ensuring all transaction paperwork and computer records are complete and accurate. Provides quality in-person, online, and telephonic adoption support. Educates clients on responsible animal guardianship, animal care, and local ordinances. Ensures that the morning/closing checklists are done accurately and completed as assigned. Takes appropriate photos and videos of adoptable animals and creates biographies for adoptable animals. Solicits adoptions online, in person, and through other applicable means. Supports and assists the EAC Manager with events and tasks as requested Major Animal Care Duties and Responsibilities: Thoroughly cleans and sanitizes animal kennels and other work areas. Ensures all animals are fed Assist with coordinating animal kenneling and movement. Ensures the behavioral and enrichment needs of all EAC animals are met Assesses animals and recommends their disposition. Performs or assists with the maintenance of equipment. Monitors and maintains food and supplies. Performs data entry and documentation to update animal records. Follows proper safety procedures and meets standards, reporting concerns or violations to the EAC Manager or Director of Shelter Services immediately. Communicates supply needs to the EAC Manager. Notifies the EAC Manager or PetSmart store leadership of maintenance and repair needs. Ensures morning/closing checklists are completed accurately and as assigned. Takes immediate action to address hazardous situations. Ensures staff and volunteers follow appropriate safety measures. Major Supervisory Support Responsibilities: Provides supervision, support, and training to EAC Specialists and volunteers, in coordination with the EAC Program Manager. Supports the EAC Program Manager by participating in the development and implementation of policies, procedures, and training with Adoption Specialists and volunteers. Ensures animal adoption counseling is conducted. This includes ensuring EAC Specialists have a solid understanding of the adoption questionnaire, adoption contract, medical history, and any other paperwork to be covered with clients. Ensures proper animal care and handling is conducted. This includes ensuring EAC Specialists have received adequate training on animal handling, behavior, and care. Monitors individual animals’ behavior and care needs, and communicates changes and care needs to the EAC Manager and other relevant teams. Aides in monitoring animal health by administering vaccines and ensuring that medications are properly administered. Organizes additional pop-up events within the community and at Westminster PetSmart under the direction of the EAC Manager Ensures the EAC is adequately staffed by covering shift call-ins on days when the EAC Manager is not working or unavailable. Other Duties: Promotes teamwork by demonstrating a cooperative, flexible, adaptable, and helpful attitude with all staff and volunteers. Completes appropriate cleaning for disease control in public areas daily, and ongoing throughout the day. Encourages client donations and assists with both monetary and in-kind donations. Assists with transporting animals to and from the EAC as needed. Assists with administering necessary medical treatment. Performs other duties as needed. Organization-Wide Duties: Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action. Represents Animal Friends Alliance professionally and courteously at all times. Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work. Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs. Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk. Learns basic duties of other departments, and supports other departments and staff. Monitors, supports, motivates, and accredits volunteers and their work. Understands and operates by Animal Friends Alliance’s core values. Regular and timely presence on-site. Work Environment: Work performed in an animal shelter setting Prospective for exposure to zoonotic diseases and cleaning chemicals. Prospective for exposure to dangerous and fractious animals. Prospective exposure to high noise levels when in the kennel area. Prospective for animal bites and scratches while handling animals. Unusual Demands: Work is subject to frequent interruptions. Employee is subject to working weekends, holidays, and outside regular scheduled hours. Requirements Job Requirements Education/Experience: Education Required: High school diploma or equivalent. Experience: Required: Two years of customer service AND two years of animal care experience Preferred: Experience working in a shelter setting. Experience supervising staff and/or volunteers. Miscellaneous Valid Driver’s License: Required Sincere interest in Animal Friends Alliance’s mission & vision Knowledge: Knowledge of cat and dog breeds, behavior, handling, and care. Knowledge of Google Suite, including Gmail and Google Drive. Basic technical procedures used in giving shots and medicating animals Skills: Effective verbal and interpersonal skills for in-person, written, and telephone communication, for interaction with the public and colleagues. Excellent organizational skills. High level of professionalism. Emotional intelligence, work ethics, and integrity. Strong computer skills. Detail-oriented. Preferred: bilingual (Spanish preferred) Abilities: Able to understand and use a database. Able to prioritize duties and perform multiple tasks. Able to work in a high-stress, fast-paced environment. Able to learn, retain, and communicate a wide variety of information. Able to work autonomously. Able to plan, schedule, and organize multiple priorities and a high volume of work. Physical, Sensory, and Mental Requirements Physical Frequent Sit, stand, walk, bend, squat, kneel, crawl, reach above head, and push/pull objects. Write legibly. Exposure to hazards: Biological, chemical, noise, and sharp instruments. Potential for exposure to zoonotic diseases and cleaning chemicals; Potential for exposure to dangerous and fractious animals; Potential exposure to high noise levels when in the kennel area or when around animals; Potential for animal bites and scratches while handling animals. Occasional Lift and carry up to 35 pounds unassisted, and over 35 pounds with assistance. Climb Operate standard pedals in a company vehicle. Exposure to marked changes in temperature. Sensory Requirements: (Required, Important or N/A) Required Can hear normal tones Can hear soft tones Eyesight - Normal/corrected to 20/40 Eyesight - Close eye work Eyesight - Color recognition Important Can distinguish smells Can distinguish temperatures by touch/proximity Not applicable Can distinguish tastes Mental Requirements: Ability to read, speak, and write English Ability to control emotions Ability to cultivate and project a positive attitude in the work setting, and when representing Animal Friends Alliance in public. Ability to handle stress Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Responsibilities

The EAC Supervisor oversees adoptions and animal care, supervising EAC Specialists and volunteers while ensuring proper animal care protocols are followed. They also coordinate adoption events and build community relationships.