EAME Motor Grader Sr Sales Support Consultant

at  Caterpillar

EXTENSIVE LEVEL OF EXPERIENCE IN:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Value Selling: ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.
• Decision Making and Critical Thinking: ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications and Relationship Management: ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors to best engage and maintain healthy and effective working relationships with clients, vendors and peers.

WORKING KNOWLEDGE OF:

• Negotiating: ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Industry Expertise: Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.

JOB PURPOSE:

We have an exciting opportunity for you to join the team as a Senior Sales Support Consultant covering in priority our Motor Graders products in EAME. In this role, you will support the achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans.

WHAT YOU WILL DO:

• Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.
• Designing correct business plan shortfalls and capitalizing on identified incremental sales opportunities.
• Resolving issues related to the products and overall commercial performance in the territory.
• Overseeing PINS trends, demand fluctuations, and basic customer requirements.
• Developing new prospects, establishing customers, and finding opportunity to introduce an organization’s products and services.