JOB REQUIREMENTS

This role is ideally suited to a hearing care assistant, however, fully training will be given if the candidate is able to demonstrate the skills necessary to perform the role.

• Experience of patient care and customer service to a high level
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workload

ABOUT US - HIDDEN HEARING

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.
There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

RESPONSIBILITIES

Our ECPs will provide a range of services to Hidden Hearing patients. These may include but will not be limited to:

• Wax removal
• Hearing screenings and referral to HAD for testing where appropriate
• Patient service and support
• Accurate assessment of clients to provide the best agreed solution to wax removal needs and subsequent management of ear health.
• Deliver a high standard of customer care in line with HH expectations.
• Comply with professional, legal and company expectations & requirements.
• Maintain full and accurate patient records.

This role is ideally suited to a hearing care assistant, however, fully training will be given if the candidate is able to demonstrate the skills necessary to perform the role.

• Experience of patient care and customer service to a high level
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workloa