JOB DESCRIPTION SUMMARY

The Business Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as service contract execution; install base data maintenance or PM and FMI management.

JOB DESCRIPTION

Roles and Responsibilities

• Responsible for first class communication and coordination of external customers and internal Field Service organization and service job dispatch
• Ensure prompt customer support for all contract and non-contract related questions
• Maintain Install database accuracy by supporting field team, internal and external customers via phone and email
• Provide support for timely resolution of customer invoicing disputes in coordination with service teams.
• Creating basic reports and managing PM (Preventive Maintenance) and FMI (Field Modification Instruction) planning and follow up actions with internal stakeholders and external customers
• Play an active role in improving system data quality and drive process improvement initiatives to standardize & change way of doings through collaboration with multiple stakeholders
• Manage local purchases and cost allocation (vendor creation, PO creation/management, Invoice booking).
• Work closely with field & service sales teams to resolve technical and process-related issues.
• Support different operational project implementations

Qualifications/Requirements

• Bachelor’s Degree or higher in related field (management studies, logistics, economics, etc.) is an advantage
• High attention to detail, ability to carry out administrative and reporting tasks with high precision
• Supportive team player with a strong drive to create a positive work environment
• Strong oral and written communication skills
• Proficiency in English and Hungarian languages
• MS Office knowledge

• Responsible for first class communication and coordination of external customers and internal Field Service organization and service job dispatch
• Ensure prompt customer support for all contract and non-contract related questions
• Maintain Install database accuracy by supporting field team, internal and external customers via phone and email
• Provide support for timely resolution of customer invoicing disputes in coordination with service teams.
• Creating basic reports and managing PM (Preventive Maintenance) and FMI (Field Modification Instruction) planning and follow up actions with internal stakeholders and external customers
• Play an active role in improving system data quality and drive process improvement initiatives to standardize & change way of doings through collaboration with multiple stakeholders
• Manage local purchases and cost allocation (vendor creation, PO creation/management, Invoice booking).
• Work closely with field & service sales teams to resolve technical and process-related issues.
• Support different operational project implementation