JOB SUMMARY

Are you someone who enjoys working collaboratively with varied stakeholders and business areas?
Would you like the opportunity to be at the centre of an exciting and evolving Enforcement team?
If so, we are looking to recruit an Earned Recognition Examiner to join us at the Driver and Vehicle Standards Agency (DVSA) and we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!
Find out more about what it’s like working at Driver and Vehicle Standards Agency - Department for Transport Careers

JOB DESCRIPTION

The Earned Recognition team is a small team of enforcement professionals who provide vital support in achieving DVSA’s aims to provide safer driving, safer roads and safer journeys.
This exciting role involves liaising with a range of key stakeholders and assessing compliance levels through conducting analysis of data, detailing driver’s hours and maintenance system performance indicators. You will be required to make robust decisions and recommendations and support colleagues where necessary.
The team is responsible for conducting a range of duties to ensure that accurate and thorough assessments are completed regarding performance indicators, applications, audit reports and other data streams. You will play a key part in the ongoing development of the Earned Recognition scheme with a good knowledge and understanding of I.T. systems and audit standards.

REQUIRED EXPERIENCE:

To succeed in this role, you will have the following;

• The ability to conduct analysis of data, and systems assessments to accurately review and assess levels of compliance.
• Be able to make decisions and recommendations based on evidence, enabling appropriate types of follow up actions to be made.
• To develop and maintain good relationships with a range of internal and external stakeholders / customers, to achieve required tasks.
• Excellent oral and written communication skills, including handling challenging conversations.
• Ability to probe for further information and to pay particular attention to detail.
• To be a valuable team member, as well as the ability to work alone effectively, willing to attend events to speak about Enforcement, DVSA and the Earned Recognition Scheme.
• Good knowledge of the transport industry and/or a law enforcement role.

WORKING HOURS, OFFICE ATTENDANCE AND TRAVEL REQUIREMENTS

Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week.
This role can be based in Avonmouth, Bristol, Chadderton, Dartford, Mitcham, Newcastle-upon-Tyne, Nottingham, Swansea, Wakefield, Wrexham. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work.
Our current expectation is that you will spend a minimum 40% of your time at your base location. Visits to other DVSA sites or work locations count towards the 40%. Please be aware there is a Civil Service wide expectation to increase office attendance to 60% and we are working on our implementation plan.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (Avonmouth, Bristol, Chadderton, Dartford, Mitcham, Newcastle-upon-Tyne, Nottingham, Swansea, Wakefield, Wrexham) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
You will be required to travel to various DVSA and other locations from time to time, which may on occasion require overnight stays. This is estimated at two to three times a month with overnight stays estimated at once every 3 months.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Business Management and Improvement
Logistics
Operational Delivery

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO

• Investigating prohibitions and notices that have been issued within the business e.g. Driver’s hours or Tachograph offences, gathering evidence from internal and external sources when required to evaluate the notices.
• Assist with the management of the Earned Recognition Scheme mailbox, including replies to customer facing enquiries, process of accident or incident reports and Key Performance Indicators.
• Analysis of data and information provided by operators in regard to the Earned Recognition (ER) scheme, to assess initial application data, monitor KPI data on a regular basis, and to liaise with relevant operators to agree required actions, conduct DBA, or other supportive actions.
• Assess current forms, guides and information provided internally and externally, giving feedback on how these could be improved or become more user friendly.
• Working collaboratively with team members to assess cases received into the ER team and to reach decisions for further actions, including intel or cases submitted in a Case Review Meeting (CRM) forum.
• Good relationship management with internal and external stakeholders including (Traffic Commissioners, Operators, Authorised Audit Providers, Approved I.T. Suppliers, Members of the Public, Training Providers, Trade Associations and Contract holders)
  Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
  For further information on the role, please read the role profile attached. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

To succeed in this role, you will have the following;

• The ability to conduct analysis of data, and systems assessments to accurately review and assess levels of compliance.
• Be able to make decisions and recommendations based on evidence, enabling appropriate types of follow up actions to be made.
• To develop and maintain good relationships with a range of internal and external stakeholders / customers, to achieve required tasks.
• Excellent oral and written communication skills, including handling challenging conversations.
• Ability to probe for further information and to pay particular attention to detail.
• To be a valuable team member, as well as the ability to work alone effectively, willing to attend events to speak about Enforcement, DVSA and the Earned Recognition Scheme.
• Good knowledge of the transport industry and/or a law enforcement role