Would you like to join a progressive, award winning, and multi -disciplinary team spearheading innovative practices in the treatment of eating disorders?
We are looking for an administrator with good IT skills to join our administration team; you will be an excellent communicator as you will be the first point of contact for people with eating disorders attending our outpatient clinic.
The post-holder will be responsible for the provision of a high quality reception service for the busy eating disorder out-patient clinic and day service at Maudsley Hospital. They will also work with other administrative colleagues in order to support the Eating Disorders teams by undertaking typing of appointment letters, and other suitable administrative tasks. They will need to be able to prioritise their workload and use their own initiative when dealing with queries from health professionals and members of the public, promoting the professional and caring image of the services.
The Eating Disorder Unit (EDU) is internationally renowned for providing best practice, evidence-based care for adults with the full range of eating disorder difficulties.

SOME OF OUR BENEFITS ARE HIGHLIGHTED HERE:

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance, f lexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
1) Reception Duties: Receive and greet service users and visitors to the out-patient clinic in an efficient, calm, tactful and courteous manner, reassuring patients who can be distressed and confused, or seeking assistance as appropriate. To immediately inform the relevant members of staff of their arrival, keeping patients informed of any delays to their appointment.
2) To ensure that all Patient areas are checked daily and are tidy, safe, comfortable and ready for use.
3) To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolve local issues and use initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
4) To provide administrative support to members of the Eating Disorders Outpatients Team. This will include typing appointment letters, actioning requests and sending emails.
5) To be the point of contact for all appointments in the clinic rooms and group room, keeping clear records of appointments made. Keep clear records of bookings for the meeting/training room on the middle floor.
6) To deal with deliveries for any of the team, liaising with the relevant administrators to ensure such deliveries are signed for by the appropriate team.
7) Health & Safety: To work closely with administrators to report any maintenance issues that may arise in the Outpatient clinic areas.
8) To be a Fire Warden and undertake the necessary training every two years.
9) Training: To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.
10) To work in a flexible and open manner in line with the needs of the service. Attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Eating Disorders Outpatients Team appropriate to the banding of this post, as negotiated with the Business Manager

Please refer the Job description for details