EBC - Sales Executive at Marriott Residence Inn Vaughan Residence Inn Courtyard Creekbank

Manama, Capital Governorate, Bahrain -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Group Sales, Marketing, Communication, Negotiation, Relationship Building, Revenue Maximization, Contract Management, Problem Solving, Team Collaboration, Market Analysis, Upselling, Service Excellence, Event Management, Proposal Generation

Industry

Hospitality

Description

JOB SUMMARY Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team. CANDIDATE PROFILE Education and Experience Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management. Preferred: • Group sales experience CORE WORK ACTIVITIES Managing Sales Activities • Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. • Refers opportunities to sales associate if business is outside these parameters. • Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative. • Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities. • Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options). • Understands the importance of the destination sell as well as the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. • Verifies that business booked is within hotel parameters. • Assists with selling, implementation, and follow-through of group sales promotions. • Closes the best opportunities for hotel based on market conditions and property needs. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams). • Actively up-sells each business opportunity to maximize revenue for individual properties. • Conducts site inspections, as required. • Understands and actively utilizes company marketing initiative/incentives to close on business. • Implements process improvements and best practices. • Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals. • Creates clear expectations for customers throughout the sales process. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction. • Provides accurate, complete, and effective turnover to Event Management/Local Social Management. • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Processes business correspondence and creates contracts and other related booking documentation as required. • Performs other duties, as assigned, to meet business needs. Building Successful Relationships • Drives customer loyalty through excellent customer service throughout the sales process. • Serves the customer by understanding their needs and recommending features and services that best meet their needs. • Builds and strengthens relationships with existing and new customers to enable future bookings. • Builds and maintains strong working relationships with key internal and external stakeholders. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Sales Executive handles customer inquiries and lead requests for locally driven groups, actively up-selling opportunities to maximize revenue and ensure customer loyalty. They also manage the transaction of group inquiries, create contracts, and ensure quality service delivery.