ECOM CS & Operations Specialist (m/f/d)

at  Amer Sports

AIP, S, Austria -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate11 May, 2025Not Specified12 Feb, 20253 year(s) or aboveCancellations,Refunds,ReturnsNoNo
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Description:

POST-PURCHASE CONSUMER EXPERIENCE

  • Manage Level 2 support and provide Level 3 support for escalations, including cancellations, returns, refunds, and warranty claims
  • Collaborate with Consumer Service teams (SF Consumer Service Cloud) to address complex customer inquiries and deliver timely solutions
  • Manage logistics and warehouse escalations, such as returns without RMAs, shipment refunds, misships, or price-matching requests

Responsibilities:

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Logistics/Procurement

Purchase / Logistics / Supply Chain

Logistics

Graduate

Proficient

1

Altenmarkt im Pongau, S, Austria