ECOM CS & Operations Specialist (m/f/d) at Amer Sports
AIP, S, Austria -
Full Time


Start Date

Immediate

Expiry Date

11 May, 25

Salary

0.0

Posted On

12 Feb, 25

Experience

3 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Cancellations, Refunds, Returns

Industry

Logistics/Procurement

Description

POST-PURCHASE CONSUMER EXPERIENCE

  • Manage Level 2 support and provide Level 3 support for escalations, including cancellations, returns, refunds, and warranty claims
  • Collaborate with Consumer Service teams (SF Consumer Service Cloud) to address complex customer inquiries and deliver timely solutions
  • Manage logistics and warehouse escalations, such as returns without RMAs, shipment refunds, misships, or price-matching requests
Responsibilities

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