ECOM Operations Supervisor - Battersea
at
Reformation
London, England, United Kingdom
-
Full Time
Start Date
Immediate
Expiry Date
05 Nov, 25
Salary
15.0
Posted On
06 Aug, 25
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Retail Industry
Description
Responsibilities
Oversee & completion of daily Operations of the online retail returns within a timely manner.
Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates
Implements, maintains and continuously manages suitable tools and metrics to support store best practices.
Executes and maintains business processes, best practices, and other documentation
Interfaces regularly with cross-functional partners to evaluate and filter feedback, key insights from store-level operations, and ensure ECOM-specific needs and teams perspectives are represented in broader process improvements and decision-making?
Liaise with customer service teams to resolve escalated issues & order discrepancies
Complete inventory related tasks as necessary with an elevated attention to detail, including omni channel order processing
Lead, coach and support ECOM associates by providing regular feedback to ensure daily tasks are completed accurately and efficiently, hold the team accountable to operational standards and excellent customer service.
Liaise with retail Operations in the US to effectively manage stock discrepancies
Partner with the Store Manager to uphold stock accuracy through regular communication and process alignment.
Support floor team best practices that contribute to accurate inventory management.
Foster a positive and professional work environment that aligns with Reformation’s core values and culture, encouraging team engagement and development.
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