THE ROLE

They are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You’ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.
You’ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.

GENERAL RESPONSIBILITIES

• Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests
• Identify install opportunities by generating leads for the Senior Business Development Team
• Build and maintain strong client relationships to encourage repeat and long-term business
• Seek opportunities to expand product & service offer into client base
• Manage customer enquiries within agreed SLA’s
• Work collaboratively within team to ensure wider business success, including marketing
• Weekly 1-2-1 to assess call targets and talk time targets and progression to target