Swix makes premium, performance sports equipment and apparel for active people who love to do their best — no matter the conditions. We are here to help you get the most out of your passion, by enabling you to show up perfectly prepared, every time.

ARE YOU PASSIONATE ABOUT DRIVING DIGITAL GROWTH AND CREATING EXCEPTIONAL CUSTOMER EXPERIENCES?

As our Ecommerce and Customer Experience Manager, you’ll be at the forefront of shaping Swix’s global D2C eCommerce strategy, leading a team dedicated to optimizing performance and enhancing every step of the customer journey.
If you thrive in a fast-paced, passionate environment and love turning challenges into opportunities, this is your chance to make a real impact. Join us and help take Swix’s eCommerce and customer experience to the next level!

CUSTOMER EXPERIENCE MANAGEMENT

• Overarching responsibility of the customer service team for high availability and issue resolution.
• Develop and maintain customer service policies and standards.
• Optimize B2C support as Brav expands internationally.
• Enhance communication through digital tools and data-driven improvements.
• Train the team in product knowledge, services, and tools.
• Conduct performance evaluations and drive continuous improvements.

PERSONAL SKILLS:

• Passion for eCommerce, customer experience, and innovation.
• Strong commercial, analytical, and strategic mindset with a results-driven approach.
• Skilled in data analysis, problem-solving, and project management.
• Adaptable to rapid changes in business, technology, and processes.
• Proactive, team-oriented, and detail-focused with a strong work ethic.
• Able to multitask under pressure and thrive in a fast-paced environment.

• Develop and implement a seamless omnichannel strategy with the Retail team.Work with Wholesale to ensure a consistent customer experience across all touchpoints.
• Optimize Swix’s wholesale presence with product info, marketing assets, and content.